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Profile
Jay Baer: Author of 7 Customer Service Bestsellers and Founder of Multi-Million Dollar Companies
Jay Baer is a seasoned leader in customer service and digital marketing, boasting over 25 years of expertise in digital…
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Home
Three Egyptians, Including Samsung’s Marketing Head, Speak at Saudi Arabia’s Customer Experience Conference
Three Egyptian professionals participated as key speakers in the E3CX Conference held in Riyadh, the Saudi Arabian capital, from September…
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Home
Flexible, Negotiable Prices: Cairo West Investment Offers Office Spaces for Call Centers in “Four Corners”
Cairo West Investment (CWI) has announced the offering of dedicated administrative spaces for rent in its commercial, administrative, and hotel…
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Home
Beyond Algorithms: How AI Solutions Are Designed in Contact Centers
Artificial Intelligence is no longer just mathematical algorithms or complex software techniques; it has become an integrated journey that begins…
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Jobs
Egypt’s Call Center Revolution: The ‘Skills’ Job, Not the ‘Degree’ Job, Guarantees Exceptional Income
The Customer Service and Outsourcing (Call Center/BPO) sector in Egypt has witnessed a qualitative transformation, moving beyond the concept of…
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Home
Sunday, September 28, 2025 Newsletter…Does Egypt’s Customer Service Industry Need Dedicated Courses in School and University Curricula?
September 28, 2025 Newsletter.. Does Egypt’s Customer Service Industry Need Dedicated Courses in School and University Curricula?
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Profile
Jacob William: The Indian Who Defied Engineering to Build a Global-Flavored Company
Jacob William is one of the most prominent pioneers in the global outsourcing and IT services industry.
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News & Reports
How to Choose the Right AI Framework for Your Business Goals
The Generative AI industry is undergoing rapid transformation with the emergence of what is known as "Working AI" (or Autonomous…
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News & Reports
At the “Tawzeef Masr” Forum, Atheel Seeks Arabic and English-Speaking Customer Service Agents
Atheel Outsourcing Services is planning to participate in the activities of the "Tawzeef Masr" (Egypt Employment) forum, organized by the…
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News & Reports
Does Egypt’s Customer Service Industry Need Dedicated Courses in School and University Curricula?
Opinions among experts and officials in Egypt's outsourcing services industry were divided regarding the feasibility of dedicating a course on…
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