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7 days ago
Sunday, December 8, 2024 Newsletter.. Outsourcing companies face the challenges of 2024 by expanding in value-added services
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter..…
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7 days ago
Criteria for large institutions in contracting with outsourcing companies
Outsourcing has become an indispensable strategy for large companies to maintain their competitiveness in today's…
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7 days ago
Outsourcing companies face 2024 challenges by expanding into value-added services
A number of experts and officials of outsourcing services companies in Egypt agreed that the…
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7 days ago
Black Friday..Seasonal offers and customer service alert
The Black Friday sales season is one of the busiest times in the global e-commerce…
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7 days ago
Top 11 Skills Customer Service Representatives Must Have
When you understand your customer’s needs and put yourself in their shoes, you’ll find that…
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7 days ago
Top 5 Countries in Customer Service Worldwide
Customer service is one of the most important factors that distinguish companies in global markets.
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7 days ago
E-commerce platforms cope with Black Friday pressure with exceptional customer service expansions
Every year, e-commerce platforms tend to make exceptional and unusual expansions to keep up with…
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7 days ago
TTEC Egypt: The regulatory framework for outsourcing creates a competitive environment that supports the adoption of modern technologies in industry
Amira Bassiouny, Country Manager, TTEC Egypt said: “At TTEC Egypt, we are proud to be…
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7 days ago
How AI Helped an Indian Company Reduce Costs?
Indian startup Meesho has announced that it has successfully reduced costs by up to 75%…
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7 days ago
Fiberme aims to sell devices to operate 4,000 mobile SIM cards in call centers in Egypt
The American company Fiberme for communications solutions aims to sell mobile operator devices inside customer…
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7 days ago
“Egypt” and “Serbia” a new chapter of joint cooperation in communications and outsourcing
Egypt and Serbia have had relations spanning more than 116 years, during which the two…
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7 days ago
Call center companies raise the state of emergency in preparation for Christmas
Call center companies have raised the state of emergency early to welcome the Christmas holiday…
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7 days ago
How does artificial intelligence improve call center performance during peak times and events?
Peak times and anniversaries can make any call center a chaotic place, but AI is…
News & Reports
January 6, 2024
Government priorities to support the outsourcing industry in 2024
As the year began, it was important for us to seek the opinion of a…
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3 weeks ago
Sunday, November 24, 2024..What does the industry community say about the regulatory framework for outsourcing?
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter..…
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3 weeks ago
Features of the regulatory framework for call centers in Egypt
In the following Infographic, we review the most important features of the regulatory framework for…
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3 weeks ago
International Employment Federation praises community dialogue on new labour law draft
The International Labour Union praised the opening of community dialogue on the new draft labor…
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3 weeks ago
The most important terms, obligations and rights for licensing the establishment and operation of call centers
In this report, we will review the most important conditions, obligations and rights of licenses…
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3 weeks ago
What does the industry community say about the regulatory framework for outsourcing?
A number of officials and experts in the outsourcing services industry in Egypt agreed that…
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3 weeks ago
Mexico and the Philippines are the most prominent.. Multiple regulatory frameworks for the outsourcing industry, but the content is one
The names are many, but the content is one. This phrase can summarize the experiences…
