News & Reports
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Effective Strategies to Boost After-Call Work (ACW) Efficiency Without AI
Despite the rapid expansion of Artificial Intelligence in call centers, many organizations are not yet ready to adopt these solutions…
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From Homes to Corporations: “Khaleit El Eyal” Reshapes Childcare Services in Egypt
Amid rapid lifestyle changes and the growing number of working families, a startup born in the heart of Upper Egypt…
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Simple Mistakes That Damage Call Center Employee Morale
While many call center managements strive to enhance the work environment and boost employee satisfaction, some teams still suffer from…
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“Ta3heed” Platform Announced as Exclusive Media Partner for “Waha Connect 2026” in Beni Suef
Beni Suef, Egypt — The Beni Suef Technology Park is set to host this year’s "Waha Connect 2026" on May…
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Silicon Waha CEO Outlines Strategies for Addressing Energy Challenges in Technology Parks
Eng. Hashem Mansy, CEO of Silicon Waha, stated that Egypt’s technology parks are addressing energy challenges through advanced infrastructure designed…
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Beyond Convenience: 8 Strategic Benefits of Remote Customer Service
The Work-from-Home (WFH) model has triggered a paradigm shift in the contact center industry.
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TTEC Aims to Recruit Over 330 New Employees in Egypt by End of April
Global CX leader TTEC is targeting the recruitment of more than 330 new employees at its Egypt office before the…
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The “Digital Readiness Officer”: A New Paradigm for Change Management in Contact Centers
In an era of hyper-accelerated digital transformation, the primary challenge for organizations has shifted.
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Efficiently Managing Hybrid Teams: Strategies for the Modern Contact Center
As the global contact center industry undergoes rapid transformation, the Hybrid Work Model—combining on-site and remote operations—has emerged as a…
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Does Remote Work Maximize Call Center Efficiency?
Opinions within the Business Process Outsourcing (BPO) sector remain divided regarding the feasibility of Work-from-Home (WFH) models for call centers.
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