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Sunday, May 17, 2026 Newsletter.. How BPO Companies Attract “Gen Z” Employees
We explore the opinions of executive leaders in the outsourcing industry on the Sunday, May 17, 2026 Newsletter..How BPO Companies…
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News & Reports
Things to Know Before Launching a Customer Service AI Agent
CallMiner has highlighted a set of core factors that contact centers must consider before deploying their first customer service AI…
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Mitov: A Bulgarian Entrepreneur with 15 Years of Experience in Tech and Software Development
In a fast-changing technological landscape, Stoyan Mitov stands out as an executive leader who has successfully blended technical innovation with…
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News & Reports
“Octopus” Partners with German Academy to Qualify Egyptian Talent for the Outsourcing Market
Hadeer Makhlouf, Head of Training at Octopus Outsourcing, announced that the company has signed a formal partnership with the German…
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How BPO Companies Attract “Gen Z” Employees
Generation Z has become the largest segment of job applicants in many sectors, particularly in customer service, outsourcing, and technology.
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News & Reports
Europe Bets on “Outsourcing Academies” to Qualify Graduates: Languages and Digital Skills Take Center Stage
European nations are increasingly enhancing qualification programs for university graduates to enter the call center and outsourcing industry.
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From Headsets to Millions: Call Center Celebrities Leverage Social Media to Turn Expertise Into Fortunes
The call center industry is no longer confined to traditional contact centers or corporate in-house training.
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Nokia Selects Cairo as a Regional Technical Support Center to Manage its Operations
Nokia has chosen Cairo as its new regional center for technical support and operations management for the Middle East and…
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Jobs
The “Techno-Diplomacy” Epic: How Egypt Became the Beating Heart of Global Digital Operations
The Outsourcing (BPO) sector in Egypt is no longer just a traditional job; in 2026, it has become the strategic…
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Sunday, May 10, 2026 Newsletter.. “Waha Connect” Unveils the Future of Outsourcing: The Machine Advances, and the Employee Redefines Their Role
We explore the opinions of executive leaders in the outsourcing industry on the Sunday, May 10, 2026 Newsletter..“Waha Connect” Unveils…
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