Newsletters
1 day ago
Sunday, June 7, 2026 Newsletter.. Outsourcing Companies in a Race Against Time to Secure Talents Required for Growth
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter..…
Home
1 day ago
From France to the Philippines: How Call Center Working Hours Vary Globally
The customer service (call center) industry worldwide witnesses a clear disparity in weekly working hours.
Home
1 day ago
Restroom Breaks in Call Centers: Balancing Monitoring and Trust (Report)
Managing short breaks within call centers—most notably restroom breaks—represents one of the daily hurdles facing…
News & Reports
1 day ago
Best Practices and Pitfalls to Avoid When Relocating Call Centers to New Headquarters
Relocating call centers to new facilities is a significant step that brings massive opportunities for…
News & Reports
1 day ago
With AI Integration into Operations, Has Egypt Entered the Era of Smart Outsourcing?
The outsourcing services industry in Egypt is witnessing a clear acceleration in the adoption of…
Home
1 day ago
Outsourcing Companies in a Race Against Time to Secure Talents Required for Growth
As global companies race to expand their outsourcing services and relocate more operational and technological…
News & Reports
1 day ago
How to Choose the Right AI Agents for IT Services
With the growing reliance on digital applications and cloud services within enterprises, IT service desks…
Home
3 weeks ago
Sunday, May 17, 2026 Newsletter.. How BPO Companies Attract “Gen Z” Employees
We explore the opinions of executive leaders in the outsourcing industry on the Sunday, May…
Infograph
3 weeks ago
Nokia Selects Cairo as a Regional Technical Support Center to Manage its Operations
Nokia has chosen Cairo as its new regional center for technical support and operations management…
News & Reports
3 weeks ago
Things to Know Before Launching a Customer Service AI Agent
CallMiner has highlighted a set of core factors that contact centers must consider before deploying…
News & Reports
3 weeks ago
“Octopus” Partners with German Academy to Qualify Egyptian Talent for the Outsourcing Market
Hadeer Makhlouf, Head of Training at Octopus Outsourcing, announced that the company has signed a…
Home
3 weeks ago
How BPO Companies Attract “Gen Z” Employees
Generation Z has become the largest segment of job applicants in many sectors, particularly in…
News & Reports
3 weeks ago
Europe Bets on “Outsourcing Academies” to Qualify Graduates: Languages and Digital Skills Take Center Stage
European nations are increasingly enhancing qualification programs for university graduates to enter the call center…
Home
3 weeks ago
From Headsets to Millions: Call Center Celebrities Leverage Social Media to Turn Expertise Into Fortunes
The call center industry is no longer confined to traditional contact centers or corporate in-house…
Home
4 weeks ago
Sunday, May 10, 2026 Newsletter.. “Waha Connect” Unveils the Future of Outsourcing: The Machine Advances, and the Employee Redefines Their Role
We explore the opinions of executive leaders in the outsourcing industry on the Sunday, May…
News & Reports
4 weeks ago
Top Outsourced Technical Roles in the Technology Industry
The technology sector, particularly among medium and large-scale enterprises, is witnessing a notable surge in…
News & Reports
4 weeks ago
How Data is Used Today to Track Remote Employees
The COVID-19 pandemic forced companies into a rapid transition toward remote work. A study by…
News & Reports
4 weeks ago
Call Centers: The World’s Fastest Employment Gateway
The Call Center and Business Process Outsourcing (BPO) industry stands as one of the most…
News & Reports
4 weeks ago
Under Headset Pressure: 80% of Call Center Employees Turn to Sports as a Survival Mechanism
In one of the most high-pressure sectors characterized by prolonged sedentary behavior, sports have evolved…
Home
4 weeks ago
Contact Centers Under the Pressure of Global Legislation: Strict Restrictions on Working Hours and Mental Health
As the global call center industry continues to expand as one of the most labor-intensive…
