News & Reports
1 week ago
Sunday, September 29, 2024 Newsletter..What is the destination of investments of Egyptian outsourcing companies?
Good morning dear followers, our main story this week highlights a map of the countries…
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1 week ago
How can we measure the efficiency of call centers?
Analyzing the key performance indicators (KPI's) of call centers is important when evaluating their efficiency…
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1 week ago
Sponsored by Ta3heed Newsletter.. Launch of the first Padel Championship between outsourcing companies October 26
Events On Company intends to organize the first Padel Championship among employees of outsourcing companies…
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1 week ago
How is machine learning used in customer service?
Machine learning is a type of technology that helps computers learn from data and make…
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2 weeks ago
Moscar plans to focus on Gulf markets and open an office in Riyadh in 2025
Mostafa Shehata, Founder and CEO of Moscar Business Solutions, said the company has a vision…
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1 week ago
What is the destination of investments of Egyptian outsourcing companies?
A number of IT professionals have called on Egyptian outsourcing companies to reconsider their list…
News & Reports
1 week ago
Constrix and Foundever among the world’s 100 most inspiring workplaces
Constrix tops Inspring Workplaces' list of the 100 Most Inspiring Workplaces in the World, while…
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2 weeks ago
Sunday, September 22, 2024 Newsletter..turnover in call centers…a trend or external incentives that attract cadres?
Good morning, dear followers. Amidst the rush of the first school day of the new…
News & Reports
2 weeks ago
Key Metrics to Measure and Enhance Customer Experience
Customer experience is intangible because it is about feelings, comments and opinions, and customer experience…
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2 weeks ago
Octopus Outsourcing serves its clients from Alexandria with 1900 seats..and opens a site in Saudi Arabia
Ahmed Allam, Business Development Manager at Octopus Outsourcing, said that his company provides cross-border outsourcing…
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2 weeks ago
Turnover rates… a “headache” for call centers
Call center Turnover rates average 30-44% per year, according to nextiva, and high turnover rates…
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2 weeks ago
Bright Skies-owned Volt Tech aims to produce 1,000 lithium batteries per month by 2025
Volt Tech aims to produce 1,000 low voltage lithium battery units per month in Egypt…
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2 weeks ago
turnover in call centers…a trend or external incentives that attract cadres?
Labor turnover in the local market is one of the issues that the call center…
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2 weeks ago
IVR is an important tool for marketing, sales and support teams
Are you using IVR or Interactive Voice Response solutions to grow your business? If you…
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August 30, 2024
ISG Names 6 Foundever Luminaries in ISG Women in Digital Awards 2024
Foundever, a global leader in the customer experience (CX) industry, is proud to announce that…
Infograph
December 23, 2023
Top 5 IT Outsourcing Companies in 2024
In today’s rapidly evolving technology landscape, outsourcing IT services has become a strategic move for…
Interviews
June 21, 2023
Centro Targets Investments Exceeding EGP 300 Million after Expanding in Gulf and Africa
Centro, a leading outsourcing company in Egypt, is setting ambitious growth targets.
Interviews
August 11, 2023
CEO: Concentrix invests between $80 and $100 million annually in Egypt.
Concentrix, a leading outsourcing services provider, plans to expand into Ghana and Saudi Arabia in…
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August 27, 2023
Wael Moustapha: xceed targets to increase the number of call center seats by 10% annually..and expand in Western Europe
Xceed Contact Center Services Targets 10% Annual Seat Growth and Western Europe Expansion According to…
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September 22, 2023
Amr Mahfouz: Technology exports in Egypt will reach $7 billion in 2024, with conditions.
In his interview with the Ta3heed , Engineer Amr Mahfouz, former CEO of the Information…
