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4 days ago
Sunday, November 9, 2025 Newsletter…The Grand Museum: A New Gateway to Promote Egypt as a Business Hub in the Region
Good morning, our valued followers. We wish you continued well-being. It appears that November is…
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4 days ago
Cybersecurity Academy: A Platform for Qualifying Digital Talents for Freelancing
In a step reflecting the Egyptian state's vision towards building an integrated digital economy based…
News & Reports
4 days ago
Integrating Conversation Analytics Tools in Contact Centers Boosts Customer Loyalty
The brand experience is undergoing radical transformations thanks to modern software capable of analyzing customer…
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4 days ago
The Grand Museum: A New Gateway to Promote Egypt as a Business Hub in the Region
The opening of the Grand Egyptian Museum (GEM) marked a significant historical moment.
Home
4 days ago
“Sky CX” Outsourcing Services Aims to Reach 1,000 Seats by 2026
The Egyptian outsourcing services company, Sky CX, aims to reach 1,000 seats during the next…
News & Reports
4 days ago
What Happens When a Customer Service Employee is Happy?
A study conducted by PwC Research revealed that 32% of customers will stop dealing with…
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4 days ago
Uzbekistan’s Government Court’s Egyptian Tech Firms with Competitive Advantages, Plans Introductory Meeting in Cairo on December 8
"TA3heed Newsletter" has learned from informed sources in the IT sector that the Uzbekistan IT…
Newsletters
2 weeks ago
Sunday, November 2, 2025 Newsletter…Amid Predictions of Prime Minister’s Attendance… Outsourcing Companies Reveal Details of the Industry’s First Global Summit
The summit will host representatives from local and international outsourcing services companies to support this…
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2 weeks ago
“Qualification for Employment” Program… Youth Gateway to the Outsourcing Industry
The total number of trainees from the “Qualification for Employment” program, launched by the Information…
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2 weeks ago
CAPMAS: Market Size for Outsourcing Services in Egypt Reaches EGP 239 Billion
Data from the Sixth Economic Census 2022/2023, issued by the Central Agency for Public Mobilization…
News & Reports
2 weeks ago
How Call Center and Outsourcing Services are Changing the Future of the Hospitality Experience
The hospitality sector—which includes hotels, restaurants, cafés, delivery services, entertainment, and tourism companies—is undergoing a…
News & Reports
2 weeks ago
Average Handle Time (AHT)… The Old Metric That Still Rules Call Centers
Despite the evolution of performance measurement tools and the increased focus on customer experience in…
News & Reports
2 weeks ago
Amid Predictions of Prime Minister’s Attendance… Outsourcing Companies Reveal Details of the Industry’s First Global Summit
"Ta3heed" newsletter has learned from informed sources within outsourcing companies in Egypt that the Ministry…
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2 weeks ago
“Octopus” Signs Cooperation Protocol with Badr University Assiut to Provide Training and Job Opportunities for Students
Octopus Outsourcing Services Company has signed a cooperation protocol with Badr University in Assiut Governorate…
Newsletters
3 weeks ago
Sunday, October 26, 2025 Newsletter…How Generations Coexist Within the BPO Industry’s Work Environment
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter..…
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3 weeks ago
“Digitopia”… Egypt’s Largest Competition to Discover Digital Talent
As part of the "Digital Egypt" strategy adopted by the Ministry of Communications and Information…
News & Reports
3 weeks ago
How to Establish an Effective First Aid Program in the Workplace
Workplace first aid refers to the urgent and temporary care provided to a person immediately…
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3 weeks ago
Will Governments Become the Biggest Clients for the Outsourcing Industry?
In an unprecedented global move, Albania announced several weeks ago the appointment of an Artificial…
News & Reports
3 weeks ago
We Publish a List of Permissible Foods Inside Call Center Environments
Providing food for a customer service employee is not difficult, but if cleanliness rules are…
Home
3 weeks ago
How Generations Coexist Within the BPO Industry’s Work Environment
The outsourcing and call center industry is witnessing a clear transformation in the generational dynamics…
