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2 days ago
Sunday, April 26, 2026 Newsletter.. Proactive Strategies: How Egypt’s BPO Sector Navigates Daylight Saving Time Challenges
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter..…
Infograph
2 days ago
Daylight Saving Time: A Recurring Operational Challenge for Contact Centers in Egypt
The implementation of Daylight Saving Time (DST) in Egypt presents renewed operational challenges each year…
News & Reports
2 days ago
The Time Zone Factor: How Temporal Differences Shape IT Outsourcing Decisions
In today’s business landscape, outsourcing is no longer an exceptional measure; it has evolved into…
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2 days ago
Egypt’s Tech Evolution: Transitioning from Service Exports to Value-Added Tech Production
Egypt is undergoing a rapid structural shift within the global digital economy. The nation is…
News & Reports
2 days ago
Proactive Strategies: How Egypt’s BPO Sector Navigates Daylight Saving Time Challenges
With the commencement of Daylight Saving Time (DST) in Egypt last Friday, outsourcing and IT…
News & Reports
2 days ago
French Investments Bet on Egypt: From Contact Centers to Artificial Intelligence
French investments in Egypt's IT and outsourcing sectors are witnessing a new wave of expansion,…
News & Reports
2 days ago
Bridging the Digital Divide: Professional Strategies for Managing AI-to-Human Handoffs in Contact Centers
As automation becomes deeply integrated into the customer journey, contact center agents are increasingly stepping…
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1 week ago
Sunday, April 19, 2026 Newsletter.. From Homes to Corporations: “Khaleit El Eyal” Reshapes Childcare Services in Egypt
We explore the opinions of executive leaders in the outsourcing industry on the Sunday, April…
News & Reports
1 week ago
Effective Strategies to Boost After-Call Work (ACW) Efficiency Without AI
Despite the rapid expansion of Artificial Intelligence in call centers, many organizations are not yet…
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1 week ago
From Homes to Corporations: “Khaleit El Eyal” Reshapes Childcare Services in Egypt
Amid rapid lifestyle changes and the growing number of working families, a startup born in…
News & Reports
1 week ago
Simple Mistakes That Damage Call Center Employee Morale
While many call center managements strive to enhance the work environment and boost employee satisfaction,…
Infograph
1 week ago
Work-Life Balance: How Mothers in the BPO Sector Navigate Childcare Challenges
Working mothers in the Business Process Outsourcing (BPO) sector manage their childcare responsibilities through a…
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1 week ago
“Ta3heed” Platform Announced as Exclusive Media Partner for “Waha Connect 2026” in Beni Suef
Beni Suef, Egypt — The Beni Suef Technology Park is set to host this year’s…
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1 week ago
Silicon Waha CEO Outlines Strategies for Addressing Energy Challenges in Technology Parks
Eng. Hashem Mansy, CEO of Silicon Waha, stated that Egypt’s technology parks are addressing energy…
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3 weeks ago
Sunday, April 5, 2026 Newsletter.. Does Remote Work Maximize Call Center Efficiency?
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter..…
Infograph
3 weeks ago
The Officeless Call Center: Hybrid Work Futures by the Numbers
Global reports reveal that 60% of Business Process Outsourcing (BPO) firms now offer hybrid work…
News & Reports
3 weeks ago
Beyond Convenience: 8 Strategic Benefits of Remote Customer Service
The Work-from-Home (WFH) model has triggered a paradigm shift in the contact center industry.
News & Reports
3 weeks ago
TTEC Aims to Recruit Over 330 New Employees in Egypt by End of April
Global CX leader TTEC is targeting the recruitment of more than 330 new employees at…
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3 weeks ago
The “Digital Readiness Officer”: A New Paradigm for Change Management in Contact Centers
In an era of hyper-accelerated digital transformation, the primary challenge for organizations has shifted.
News & Reports
3 weeks ago
Efficiently Managing Hybrid Teams: Strategies for the Modern Contact Center
As the global contact center industry undergoes rapid transformation, the Hybrid Work Model—combining on-site and…
