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2 days ago
Sunday, March 23, 2025 Newsletter.. Quiet Preparations.. How Outsourcing Companies Are Preparing for Eid Al-Fitr
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter..…
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3 days ago
Accenture Leads the Top 15 Global Outsourcing Companies by Employee Count
Accenture topped the list of the largest 15 outsourcing companies globally by employee count, with…
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2 days ago
Yamen El Ahmar Appointed CEO of “TTEC Egypt” Succeeding Amira Basyuni
According to Ta3heed newsletter, Engineer Yamen El Ahmar has been appointed as the CEO of…
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3 days ago
Quiet Preparations.. How Outsourcing Companies Are Preparing for Eid Al-Fitr
As Eid Al-Fitr approaches, outsourcing companies in Egypt are preparing to celebrate the holiday with…
News & Reports
3 days ago
Report: Employees Spend an Average of 8 Minutes Per Day on Each Smoking Break
Several studies have shown that tobacco use not only negatively affects employee productivity but also…
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3 days ago
Concentrix Aims to Increase its Workforce in Egypt to 24,000 by the End of 2025
Concentrix, the U.S.-based company specializing in outsourcing, business services, and call centers, plans to expand…
News & Reports
3 days ago
11 Arab Countries in the 2024 Global Innovation Index
The Global Innovation Index ranks economies based on income group and global region, while also…
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1 week ago
Sunday, March 16, 2025 Newsletter.. Can Egypt Benefit from the Trade Tensions Between Washington and Beijing to Boost Its Outsourcing Industry?
Can Egypt Benefit from the Trade Tensions Between Washington and Beijing to Boost Its Outsourcing…
News & Reports
1 week ago
BDO Esnad Targets Expansion in the American and European Markets by 2025
BDO Esnad, a company specializing in outsourcing services, is planning to expand into the American…
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1 week ago
Can Egypt Benefit from the Trade Tensions Between Washington and Beijing to Boost Its Outsourcing Industry?
As trade tensions between the United States and China continue to escalate, along with resulting…
News & Reports
1 week ago
Important AI Tools for Enhancing the Cold Calling Strategy
Cold calling is a challenging and time-consuming task that has long carried a negative reputation,…
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1 week ago
High-Level Discussions Between the Minister of Communications and Global Companies to Support Outsourcing Expansion
Dr. Amr Talaat, Minister of Communications and Information Technology, participated in the events of Mobile…
News & Reports
1 week ago
Key Global Trends in the Contact Center Industry for 2025
The contact center industry is continuously evolving, driven by technological innovations and ever-changing customer expectations.
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1 week ago
Women in Outsourcing in Egypt: Boundless Ambitions and Challenges on the Path to the Top
In the rapidly changing world of business, women are no longer merely complementary figures—they have…
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2 weeks ago
4 Egyptian Outsourcing Companies Featured in IAOP’s 2025 Ranking
Four Egyptian outsourcing companies have been recognized among the Top 100 Global Outsourcing Companies for…
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2 weeks ago
Sunday, March 9, 2025 Newsletter.. Generative AI: The Cornerstone of Customer Service’s Future
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter..…
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2 weeks ago
Report: 30% – 40% of Call Center Employees Suffer from Eye Strain and Depression Symptoms
Customer service employees face significant stress, working in noisy environments with high customer expectations to…
News & Reports
2 weeks ago
ison xperiences Provides Customer Service for B-Tech
Amani Rabee, Chief Development Officer at ison xperiences, stated that the company has entered into…
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2 weeks ago
Customer Service Head: “e& Egypt Conducts Regular Reviews & Analyzes Customer Sentiments to Deliver an Exceptional Experience”
Sherif Attia, CEO of the Customer Service Sector at e& Egypt, revealed that the company…
News & Reports
2 weeks ago
Statista: Egypt’s BPO Services Revenue to Reach $523.2 Million by End of 2025
A recent report by Statista projects that Egypt’s Business Process Outsourcing (BPO) market revenue will…
