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2 days ago
Sunday, May 17, 2026 Newsletter.. How BPO Companies Attract “Gen Z” Employees
We explore the opinions of executive leaders in the outsourcing industry on the Sunday, May…
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2 days ago
Nokia Selects Cairo as a Regional Technical Support Center to Manage its Operations
Nokia has chosen Cairo as its new regional center for technical support and operations management…
News & Reports
2 days ago
Things to Know Before Launching a Customer Service AI Agent
CallMiner has highlighted a set of core factors that contact centers must consider before deploying…
News & Reports
2 days ago
“Octopus” Partners with German Academy to Qualify Egyptian Talent for the Outsourcing Market
Hadeer Makhlouf, Head of Training at Octopus Outsourcing, announced that the company has signed a…
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2 days ago
How BPO Companies Attract “Gen Z” Employees
Generation Z has become the largest segment of job applicants in many sectors, particularly in…
News & Reports
2 days ago
Europe Bets on “Outsourcing Academies” to Qualify Graduates: Languages and Digital Skills Take Center Stage
European nations are increasingly enhancing qualification programs for university graduates to enter the call center…
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2 days ago
From Headsets to Millions: Call Center Celebrities Leverage Social Media to Turn Expertise Into Fortunes
The call center industry is no longer confined to traditional contact centers or corporate in-house…
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1 week ago
Sunday, May 10, 2026 Newsletter.. “Waha Connect” Unveils the Future of Outsourcing: The Machine Advances, and the Employee Redefines Their Role
We explore the opinions of executive leaders in the outsourcing industry on the Sunday, May…
News & Reports
1 week ago
Top Outsourced Technical Roles in the Technology Industry
The technology sector, particularly among medium and large-scale enterprises, is witnessing a notable surge in…
News & Reports
1 week ago
How Data is Used Today to Track Remote Employees
The COVID-19 pandemic forced companies into a rapid transition toward remote work. A study by…
News & Reports
1 week ago
Call Centers: The World’s Fastest Employment Gateway
The Call Center and Business Process Outsourcing (BPO) industry stands as one of the most…
News & Reports
1 week ago
Under Headset Pressure: 80% of Call Center Employees Turn to Sports as a Survival Mechanism
In one of the most high-pressure sectors characterized by prolonged sedentary behavior, sports have evolved…
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1 week ago
Contact Centers Under the Pressure of Global Legislation: Strict Restrictions on Working Hours and Mental Health
As the global call center industry continues to expand as one of the most labor-intensive…
Home
1 week ago
“Waha Connect” Unveils the Future of Outsourcing: The Machine Advances, and the Employee Redefines Their Role
Amidst the rapid technological transformations sweeping the globe, Artificial Intelligence (AI) stands out as a…
Home
2 weeks ago
Sunday, May 3, 2026 Newsletter.. Communications Minister to “Ta3heed”: We Adopt an Integrated Vision to Expand the Outsourcing Industry, Focused on Attracting New Investments
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter..…
News & Reports
2 weeks ago
Simplifying Corporate Compliance: A Vital Step Toward a More Agile Work Environment
Compliance is often perceived within organizations as an additional burden that weighs down teams and…
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2 weeks ago
“Valeo”: A New Phase of Expansion and Growth in Egypt
Valeo continues to strengthen its position in the Egyptian market, entering a new phase of…
News & Reports
2 weeks ago
How Do Outsourcing Companies in Egypt Manage Variable Pay?
Data from recruitment platforms and salary reports reveal a clear disparity in the wage and…
News & Reports
2 weeks ago
Call Center Employees: Between Work Pressure and Reshaping the Economic Tourism Map
Recent data from international labor and tourism organizations indicate that call center employees have become…
News & Reports
2 weeks ago
Cigarettes Behind the Headsets: The Economy of Stress in the Outsourcing Industry
In the back alleys of call centers worldwide, where night shifts intersect with relentless pressure,…
