Newsletters
7 days ago
Sunday, January 11, 2025 Newsletter.. “Real mark Developments” specializes in 3000 square meters in projects, “Delta Business Park” for outsourcing companies
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter..…
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7 days ago
Common Risks and Benefits of Outsourcing Cybersecurity Operations
No matter if your company interacts with customers directly or interacts with other entities, your…
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7 days ago
“Real mark Developments” specializes in 3000 square meters in projects, “Delta Business Park” for outsourcing companies
"Real mark Developments" company aims to allocate an area of up to 3000 square meters…
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7 days ago
GoChat Launches GoAI247 AI and Plans Gulf Expansion in 2025
In a move aimed at redefining the AI landscape in the Arab world, GoChat has…
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7 days ago
Rama El Safty Appointed as Atos Egypt Manager, Succeeding Elharany
"Ta3heed" newsletter reported that Rama El Safty, Head of Talent Development at Egypt's Central Technology…
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7 days ago
“Talent Academy” .. A gateway to discovering cadres
The Egyptian Talent Academy, which was launched between the National Telecommunications Institute and Huawei, aims…
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2 weeks ago
Target HR Acquires Brand License Rights to Operate Manpower, a Global Contingent Staffing and Permanent Recruitment Brand, in Egypt
Target HR today announces it has acquired the brand license rights to operate Manpower, a…
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3 weeks ago
Sunday, December 29, 2024 Newsletter.. Expanding Domestically and Conquering Europe: Outsourcing Companies’ Agenda for 2025
We explore the opinions of executive leaders in the outsourcing industry on the Sunday, December…
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3 weeks ago
5 Ways to Improve the Mental Health of Customer Service Employees
By nature, customer service roles are stressful due to constant interactions with customers, which often…
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3 weeks ago
A Comprehensive Look at Outsourcing Contract Types: Fixed-Price, Time and Materials, and Managed Services
An outsourcing agreement is a legal contract between two parties: a company and an external…
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3 weeks ago
Report: Outsourcing Companies Achieve 20-30% Average Profit Margin
Outsourcing companies typically achieve an average profit margin of 20-30% of the service fees charged…
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3 weeks ago
“Egypt Leads the Region in Automotive Software Industry”
Egypt is making steady progress in the automotive software industry. The government is collaborating with…
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3 weeks ago
Expanding Domestically and Conquering Europe: Outsourcing Companies’ Agenda for 2025
With only a few days left until 2025, "Ta3heed" Newsletter has spoken with a number…
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3 weeks ago
Types of “Angry” Customers and How to Deal with Them
Regardless of the exceptional service you provide, it's important to realize that not every customer…
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4 weeks ago
“VXI” US Company to Launch Its Second Branch in Egypt in January 2025 with a Capacity of 500 Seats
The American outsourcing company, "VXI" for the Middle East and North Africa region, is set…
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4 weeks ago
Sunday, December 22, 2024 Newsletter..Uzbekistan Courts Egyptian Outsourcing Firms with 10-Year Tax Holiday
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter..…
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4 weeks ago
Why is First Call Resolution (FCR) the primary metric for call center success?
Customer satisfaction is significantly impacted by the resolution of their issues during the initial contact.…
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4 weeks ago
Tips to Protect Customer Service Employees from Winter Weather
Customer service employees face significant challenges during the winter months, including cold weather, holiday stress,…
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4 weeks ago
Report: 73% of Customers Will Switch to a Competitor After Several Bad Customer Experiences”
Measuring customer service agent performance is crucial for tracking improvement over time. A set of…
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4 weeks ago
Uzbekistan Courts Egyptian Outsourcing Firms with 10-Year Tax Holiday
Uzbekistani government entities have initiated outreach to local outsourcing companies, showcasing the enticing incentives offered…
