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Communications Minister to “Ta3heed”: We Adopt an Integrated Vision to Expand the Outsourcing Industry, Focused on Attracting New Investments
Eng. Raafat Hindy, Minister of Communications and Information Technology, stated in exclusive remarks to the "Ta3heed" newsletter that the outsourcing…
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Sunday, April 26, 2026 Newsletter.. Proactive Strategies: How Egypt’s BPO Sector Navigates Daylight Saving Time Challenges
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important…
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Sunday, March 8, 2026 Newsletter.. Outsourcing Leaders Table Demands Before New ICT Minister Raafat Hindy
March 8, 2026 Newsletter..Outsourcing Leaders Table Demands Before New ICT Minister Raafat Hindy Spirit and Operational Agility.
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Profile
Mohamed Guemei Steps Down as General Manager of IGT Solutions Egypt
Mohamed Guemei, the General Manager of IGT Solutions—a prominent player in the outsourcing services sector in Egypt—has announced his departure…
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Sunday, February 15, 2026 Newsletter…A Surge in Digital Exports and Job Creation: The BPO Industry’s Harvest Under Amr Talaat’s Tenure (2018–2026)
A Surge in Digital Exports and Job Creation: The BPO Industry’s Harvest Under Amr Talaat’s Tenure (2018–2026)
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News & Reports
The Human-Tech Synergy: New Strategies to Empower Contact Center Agents in Building Stronger Customer Rapport
The global customer service industry is undergoing a profound transformation with the rise of Customer Experience Artificial Intelligence (CX AI).
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News & Reports
The Silent Killer of Performance: How Poor Internal Communication Drives Attrition and Operational Decline
Clear and consistent internal communication is the bedrock of any high-performing contact center. However, even seasoned managers frequently fall into…
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Sunday, December 21, 2025.. 2025: A Year of Growth and Expansion for Local and Global Outsourcing Companies in Egypt
The outsourcing and contact center services sector in Egypt witnessed an exceptional year by all measures in 2025.
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News & Reports
Intelcia Egypt Director: 2025 is a Milestone for Sector Growth; Company Aims to Reach 5,000 Employees
Ahmed Youssef, General Manager of Intelcia Egypt for Outsourcing and Customer Experience, stated that 2025 represents a milestone in the…
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Infograph
2025 Roundup: Performance of 7 Major Outsourcing Companies Operating in Egypt
In this infographic, we review the 2025 achievements of seven leading outsourcing companies in the Egyptian market as the year…
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