Digital-Egypt-strategy for the outsourcing industry
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Sunday, March 8, 2026 Newsletter.. Outsourcing Leaders Table Demands Before New ICT Minister Raafat Hindy
March 8, 2026 Newsletter..Outsourcing Leaders Table Demands Before New ICT Minister Raafat Hindy Spirit and Operational Agility.
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Profile
Mohamed Guemei Steps Down as General Manager of IGT Solutions Egypt
Mohamed Guemei, the General Manager of IGT Solutions—a prominent player in the outsourcing services sector in Egypt—has announced his departure…
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Sunday, February 15, 2026 Newsletter…A Surge in Digital Exports and Job Creation: The BPO Industry’s Harvest Under Amr Talaat’s Tenure (2018–2026)
A Surge in Digital Exports and Job Creation: The BPO Industry’s Harvest Under Amr Talaat’s Tenure (2018–2026)
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News & Reports
The Human-Tech Synergy: New Strategies to Empower Contact Center Agents in Building Stronger Customer Rapport
The global customer service industry is undergoing a profound transformation with the rise of Customer Experience Artificial Intelligence (CX AI).
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News & Reports
The Silent Killer of Performance: How Poor Internal Communication Drives Attrition and Operational Decline
Clear and consistent internal communication is the bedrock of any high-performing contact center. However, even seasoned managers frequently fall into…
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Sunday, December 21, 2025.. 2025: A Year of Growth and Expansion for Local and Global Outsourcing Companies in Egypt
The outsourcing and contact center services sector in Egypt witnessed an exceptional year by all measures in 2025.
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News & Reports
Intelcia Egypt Director: 2025 is a Milestone for Sector Growth; Company Aims to Reach 5,000 Employees
Ahmed Youssef, General Manager of Intelcia Egypt for Outsourcing and Customer Experience, stated that 2025 represents a milestone in the…
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Infograph
2025 Roundup: Performance of 7 Major Outsourcing Companies Operating in Egypt
In this infographic, we review the 2025 achievements of seven leading outsourcing companies in the Egyptian market as the year…
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Profile
Julie Sweet: The First Woman to Head Accenture as Chief Executive
Julie Sweet is an American businesswoman and lawyer who currently serves as the Chair and Chief Executive Officer (CEO) of…
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News & Reports
How is Human Resources Management Conducted within Contact Centers?
Human Resources (HR) policies for contact centers have become essential to ensuring a productive and committed work environment that makes…
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