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News & Reports
The Golden Rules for Writing Customer Service Emails
The email is like a mirror, reflecting the sender's personality and psychological state; therefore, it is subject to a set…
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Home
Iraq Taps on the Outsourcing Door with Caution: Infrastructure and Political Volatility are Key Challenges
As global interest in new destinations for IT and services outsourcing rises, Iraq has begun to appear on the map…
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Infograph
“Digital Pioneers”: Human Capital Driving Egypt’s Competitiveness in Outsourcing
In a new step toward reinforcing Egypt's position as a regional hub in the outsourcing and digital transformation industry, the…
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News & Reports
“Bel-Arabi Ta3heed”: The First Dedicated Outsourcing Podcast in Egypt and the Middle East
The "Ta3heed" platform, the premier media platform in Egypt, the Middle East, and North Africa specializing in the outsourcing and…
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News & Reports
Lotfy Appointed New CEO of Xceed, Succeeding Moustafa
Xceed, a leader in the call center and outsourcing services industry, has announced the appointment of Mohamed Lotfy as the…
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Jobs
The Outsourcing Sector: From Secondary Job to an Exceptional Career Path Driven by Skills, Not Degrees
Egypt's Customer Service and Outsourcing (Call Center/BPO) sector has undergone a radical transformation, moving beyond being just a "temporary job"…
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Sunday, October 5, 2025 Newsletter…Flexible, Negotiable Prices: Cairo West Investment Offers Office Spaces for Call Centers in “Four Corners”
on the Sunday, October 5, 2025 Newsletter.. ...who spoke with us about the advantages of the specialized workspace areas for…
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Home
Study: Preparedness Speeds Contact Center Operational Recovery by 63%
In light of the escalating challenges facing the global business environment, a recent study from the International Business Continuity Institute…
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Home
Insider Credential Sharing: A Major Security Threat to Contact Centers
At a time when cyberattacks are escalating and distinguishing between internal and external risks is increasingly difficult, a simple yet…
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Infograph
6 Global Outsourcing Giants Garner $71 Billion in Revenue in H1 2025
Global outsourcing companies collectively generated $71 billion in revenue during the first half of the current year (H1 2025), according…
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