Contact Centers
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News & Reports
Things to Know Before Launching a Customer Service AI Agent
CallMiner has highlighted a set of core factors that contact centers must consider before deploying their first customer service AI…
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Mitov: A Bulgarian Entrepreneur with 15 Years of Experience in Tech and Software Development
In a fast-changing technological landscape, Stoyan Mitov stands out as an executive leader who has successfully blended technical innovation with…
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How BPO Companies Attract “Gen Z” Employees
Generation Z has become the largest segment of job applicants in many sectors, particularly in customer service, outsourcing, and technology.
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News & Reports
Europe Bets on “Outsourcing Academies” to Qualify Graduates: Languages and Digital Skills Take Center Stage
European nations are increasingly enhancing qualification programs for university graduates to enter the call center and outsourcing industry.
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From Headsets to Millions: Call Center Celebrities Leverage Social Media to Turn Expertise Into Fortunes
The call center industry is no longer confined to traditional contact centers or corporate in-house training.
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Infograph
Nokia Selects Cairo as a Regional Technical Support Center to Manage its Operations
Nokia has chosen Cairo as its new regional center for technical support and operations management for the Middle East and…
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Jobs
The “Techno-Diplomacy” Epic: How Egypt Became the Beating Heart of Global Digital Operations
The Outsourcing (BPO) sector in Egypt is no longer just a traditional job; in 2026, it has become the strategic…
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Sunday, May 10, 2026 Newsletter.. “Waha Connect” Unveils the Future of Outsourcing: The Machine Advances, and the Employee Redefines Their Role
We explore the opinions of executive leaders in the outsourcing industry on the Sunday, May 10, 2026 Newsletter..“Waha Connect” Unveils…
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News & Reports
Top Outsourced Technical Roles in the Technology Industry
The technology sector, particularly among medium and large-scale enterprises, is witnessing a notable surge in the adoption of software development…
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News & Reports
How Data is Used Today to Track Remote Employees
The COVID-19 pandemic forced companies into a rapid transition toward remote work. A study by the Pew Research Center revealed…
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