Services
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How the “Silicon Waha” App Supports the Outsourcing Industry
Silicon Waha, a company specializing in establishing and managing technology parks in Egypt, recently launched its official application on both…
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Discover the Features and Benefits of FIBERME’s First 4G GSM Gateway
FIBERME, an American company, has officially and legally received approval from the National Telecommunication Regulatory Authority (NTRA) to launch the…
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Conditions for Registration in the Second Phase of the Customer Service Employee Program
Ta3heed Newsletter publishes the registration conditions for the second phase of the "Customer Service Employee Program," launched by the Ministry…
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From Jeans to Crocs: 8 Things Banned in Call Centers
Companies typically set clear policies regarding what employees are allowed to wear in the workplace.
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5 Nutritional Tips for Customer Service Employees, Including Staying Hydrated
A report published by Aditya Birla Capital provided a set of nutritional tips for office workers, including customer service employees,…
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How to prevent neck and back pain at work
Screens are essential for work and leisure.We really can’t live without our screens and if you work in an office…
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8 Essential Skills Needed to Work in Call Centers
A recent report published by Cloud Talk identified 8 basic skills needed to work in call centers so that a…
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3 Factors to Consider When Choosing Call Center Staff Seats
When choosing seats for customer service and call center employees, three basic factors must be taken into account: comfort, durability,…
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How to improve average handle time
Average handle time is a mission-critical metric that contact center managers and agents alike obsess over. It’s key to measuring…
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Conditions for hiring call center employees in Egypt
Call center service companies require a set of factors to be available to appoint employees and keep them on the…
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