Sunday, October 5, 2025 Newsletter…Flexible, Negotiable Prices: Cairo West Investment Offers Office Spaces for Call Centers in “Four Corners”
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic ..We spoke with the leaders of a company that provides services to the outsourcing sector.
on the Sunday, October 5, 2025 Newsletter.. ...who spoke with us about the advantages of the specialized workspace areas for the outsourcing industry in the new commercial center his company is developing.
Cairo West Investment (CWI) has announced the offering of dedicated administrative spaces for rent in its commercial, administrative, and hotel project, “Four Corners,” located in the Al-Hosary area of 6th of October City, targeting entities operating in the outsourcing and call center sector.
Tarek El-Ghazouly, General Manager of Cairo West Investment, stated that the company intends to offer the square meter rent price in the building designated for call center companies at flexible and negotiable rates.
The pricing will depend on the nature of the company’s activity and sector, as well as the specific finishing and equipment requirements.
In exclusive remarks to the “Ta3heed” newsletter, El-Ghazouly explained that CWI is the owner of the “Four Corners” project, with Khodeir Group being its largest shareholder.
For more details here.
News & Reports
Beyond Algorithms: How AI Solutions Are Designed in Contact Centers
Artificial Intelligence is no longer just mathematical algorithms or complex software techniques; it has become an integrated journey that begins with understanding real challenges and ends with practical solutions that enhance performance and deliver added business value.
Particularly in the contact center sector, AI stands out as a strategic tool capable of reshaping the customer experience (CX) and ensuring operational continuity in the face of increasing pressures.
For more details here.
Three Egyptians, Including Samsung’s Marketing Head, Speak at Saudi Arabia’s Customer Experience Conference
Three Egyptian professionals participated as key speakers in the E3CX Conference held in Riyadh, the Saudi Arabian capital, from September 29th to 30th, under the patronage of the Kingdom’s National Customer Experience Academy.
The list of speakers included:
Ahmed Jaafar, CEO of the Marketing Sector at Samsung Electronics Egypt.
Mohamed Ibrahim, Customer Excellence Management Director at Emaar Misr.
Khaled Alaa, Head of Customer Experience at Talabat Egypt delivery services.
For more details here.
Insider Credential Sharing: A Major Security Threat to Contact Centers
At a time when cyberattacks are escalating and distinguishing between internal and external risks is increasingly difficult, a simple yet dangerous step is emerging: a contact center employee sharing their login credentials and employee code with one or more colleagues.
This practice, which may seem innocent or even helpful, carries severe security and operational implications that jeopardize customer safety and service continuity.
For more details here.
Study: Preparedness Speeds Contact Center Operational Recovery by 63%
In light of the escalating challenges facing the global business environment, a recent study from the International Business Continuity Institute (BCI) revealed that organizations and contact centers possessing comprehensive Business Continuity Plans (BCPs) are up to 63% more likely to recover quickly from major operational disruptions compared to institutions lacking such strategies.
For more details here.
Profile
Jay Baer: Author of 7 Customer Service Bestsellers and Founder of Multi-Million Dollar Companies
Jay Baer is a seasoned leader in customer service and digital marketing, boasting over 25 years of expertise in digital marketing and customer experience.
Baer has dedicated 30 years of his professional life to helping more than 700 prestigious global brands—including Nike, Oracle, Salesforce, Bentley, and the United Nations—acquire and retain more customers.
Jay Baer holds a Bachelor’s and Juris Doctor (J.D.) in Law from the University of Michigan Law School. During his time at the university, he was involved with the Michigan Law Review and the Black Law Students Association.
For more details here.
Infographic
6 Global Outsourcing Giants Garner $71 Billion in Revenue in H1 2025
Global outsourcing companies collectively generated $71 billion in revenue during the first half of the current year (H1 2025), according to calculations based on their announced financial results.
The list of firms spans American, European, and Asian origins: Teleperformance, Infosys, Capgemini, Tech Mahindra, Conduent, and Genpact.
For more details here.
Egypt’s Call Center Revolution: The ‘Skills’ Job, Not the ‘Degree’ Job, Guarantees Exceptional Income
The Customer Service and Outsourcing (Call Center/BPO) sector in Egypt has witnessed a qualitative transformation, moving beyond the concept of a “temporary job.”
Today, working in this field has become a stable, professional career path that opens wide financial horizons for many.
What truly distinguishes this sector is that it offers democratic and unconventional job opportunities; the path to success is no longer tied to your university degree. Instead, major companies rely on:
For more details here.
