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News & Reports
Stop Chasing AI Hype: It’s Time to Build a Real Strategy for Your Business
In recent years, Artificial Intelligence has been marketed as a "magic bullet" capable of transforming contact centers and customer service…
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News & Reports
Sadek Magdy Appointed as Business Development Director at POSE CX to Drive Global Expansion
POSE CX, a rapidly rising player in the Business Process Outsourcing (BPO) industry, has announced the appointment of Sadek Magdy…
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Home
A Strategic Leap: Egypt’s Outsourcing Sector Set for a Paradigm Shift in 2026
Industry experts and leaders in Egypt’s outsourcing sector agree that 2026 marks a qualitative transformation for the industry.
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Profile
Marc Benioff: The “Advocate for the Homeless” Leading Salesforce Toward Global Impact
Marc Benioff, the founder, Chairman, and CEO of Salesforce, is more than just a tech titan; he is a visionary…
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Infograph
The Elite 10: Mapping the Highest-Paid Tech Executives Globally
The landscape of global technology is not just defined by innovation, but by the visionary leaders who drive it.
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Jobs
A Promising Future: How Egypt’s Outsourcing Sector Became the “Top Destination” for Youth Ambition?
Working in the Outsourcing (BPO) sector is no longer just a temporary gig or a "stop-gap" job as previously perceived.
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Home
Sunday, December 21, 2025.. 2025: A Year of Growth and Expansion for Local and Global Outsourcing Companies in Egypt
The outsourcing and contact center services sector in Egypt witnessed an exceptional year by all measures in 2025.
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News & Reports
Intelcia Egypt Director: 2025 is a Milestone for Sector Growth; Company Aims to Reach 5,000 Employees
Ahmed Youssef, General Manager of Intelcia Egypt for Outsourcing and Customer Experience, stated that 2025 represents a milestone in the…
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News & Reports
Mohamed Lotfy: Xceed Successfully Bolsters Its Position… Focusing on Digital Solutions and Operational Excellence
Mohamed Lotfy, CEO of Xceed, confirmed that 2025 was a standout year in terms of service evolution and operational quality.
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News & Reports
Sutherland Egypt: 30% Growth in 2025 Business Volume; Cairo Becomes the Largest Hub after India and the Philippines
Mohamed El-Kiki, Head of Global Operations and President of Sutherland Egypt and UAE, stated that Egypt was the highest-growing country…
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