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Work-Life Balance: How Mothers in the BPO Sector Navigate Childcare Challenges
Working mothers in the Business Process Outsourcing (BPO) sector manage their childcare responsibilities through a strategic mix of flexible solutions…
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Sol Noello: A Legal Powerhouse Redefining Leadership in Multinational BPO Entities
Sol Noello stands as an inspiring model of corporate leadership, currently serving as the General Counsel and Chief Administrative Officer…
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“Ta3heed” Platform Announced as Exclusive Media Partner for “Waha Connect 2026” in Beni Suef
Beni Suef, Egypt — The Beni Suef Technology Park is set to host this year’s "Waha Connect 2026" on May…
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Silicon Waha CEO Outlines Strategies for Addressing Energy Challenges in Technology Parks
Eng. Hashem Mansy, CEO of Silicon Waha, stated that Egypt’s technology parks are addressing energy challenges through advanced infrastructure designed…
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Sunday, April 5, 2026 Newsletter.. Does Remote Work Maximize Call Center Efficiency?
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important…
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Yasser Al-Jumaiah: A Leading Figure in Saudi Arabia’s BPO and Outsourcing Industry
Yasser Al-Jumaiah has served as the Chief Executive Officer of AHAD Business Services since 2019.
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TTEC Aims to Recruit Over 330 New Employees in Egypt by End of April
Global CX leader TTEC is targeting the recruitment of more than 330 new employees at its Egypt office before the…
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The “Digital Readiness Officer”: A New Paradigm for Change Management in Contact Centers
In an era of hyper-accelerated digital transformation, the primary challenge for organizations has shifted.
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The Officeless Call Center: Hybrid Work Futures by the Numbers
Global reports reveal that 60% of Business Process Outsourcing (BPO) firms now offer hybrid work models as a primary employee…
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Does Remote Work Maximize Call Center Efficiency?
Opinions within the Business Process Outsourcing (BPO) sector remain divided regarding the feasibility of Work-from-Home (WFH) models for call centers.
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