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Sunday, April 5, 2026 Newsletter.. Does Remote Work Maximize Call Center Efficiency?
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important…
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Yasser Al-Jumaiah: A Leading Figure in Saudi Arabia’s BPO and Outsourcing Industry
Yasser Al-Jumaiah has served as the Chief Executive Officer of AHAD Business Services since 2019.
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TTEC Aims to Recruit Over 330 New Employees in Egypt by End of April
Global CX leader TTEC is targeting the recruitment of more than 330 new employees at its Egypt office before the…
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The “Digital Readiness Officer”: A New Paradigm for Change Management in Contact Centers
In an era of hyper-accelerated digital transformation, the primary challenge for organizations has shifted.
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The Officeless Call Center: Hybrid Work Futures by the Numbers
Global reports reveal that 60% of Business Process Outsourcing (BPO) firms now offer hybrid work models as a primary employee…
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Does Remote Work Maximize Call Center Efficiency?
Opinions within the Business Process Outsourcing (BPO) sector remain divided regarding the feasibility of Work-from-Home (WFH) models for call centers.
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Why Do Gulf Companies Rely on Call Centers in Egypt?
Data gathered by Outsourcing Bulletin from various sources reveals that Egypt is one of the largest providers of Arabic-language call…
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War-Proofing the Switchboard: How the BPO Industry Navigates Global Crises
As geopolitical tensions rise, the Business Process Outsourcing (BPO) sector is no longer just providing customer service—it is engineering resilience.
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Sunday, March 8, 2026 Newsletter.. Outsourcing Leaders Table Demands Before New ICT Minister Raafat Hindy
March 8, 2026 Newsletter..Outsourcing Leaders Table Demands Before New ICT Minister Raafat Hindy Spirit and Operational Agility.
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Outsourcing Leaders Table Demands Before New ICT Minister Raafat Hindy
Egypt’s outsourcing and digital services industry stands at a golden threshold to solidify its position as a premier regional and…
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