Octopus Outsourcing Expands in Cairo with New 250-Seat Delivery Center
Octopus Outsourcing, a fast-growing business process outsourcing (BPO) and customer experience (CX) provider, has officially inaugurated a state-of-the-art delivery center in Cairo with a capacity of 250 seats.
The move is part of the company’s aggressive expansion strategy to scale its global footprint, with a sharp focus on serving North American and European markets.
Hadeer Makhlouf, Head of Training at Octopus Outsourcing, stated that the opening of the new facility aligns with the company’s broader strategy to boost operational capabilities and diversify its international client portfolio.
The center will deliver premium customer support and outsourcing solutions across high-growth verticals, including e-commerce, hospitality, travel, and healthcare.
In an exclusive statement to “Outsourcing Newsletter” (Nashrat Taheed), Makhlouf explained that the new facility features a highly advanced operational infrastructure configured for multilingual service delivery.
This setup allows Octopus Outsourcing to target key geographic markets in the United States and Europe by leveraging highly trained, specialized local talent capable of meeting rigorous global service-level agreements (SLAs).
“Expanding our footprint in Cairo is a natural progression of our commitment to the Egyptian market. Egypt has firmly established itself as one of the most vital BPO hubs in the region, driven by an abundance of highly skilled human capital and highly competitive operational costs compared to European and American markets.” — Hadeer Makhlouf, Head of Training
Company Background
Founded in Egypt in 2020, Octopus Outsourcing anchored its initial operations in the coastal city of Alexandria as a specialized provider of Business Process Outsourcing (BPO) and Customer Experience (CX) management.
This latest multi-thousand-seat expansion in the capital marks a significant milestone in the company’s trajectory toward becoming a major regional exporter of digital and customer services.
