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Profile
Markus Baur: 15 Years of Building a Development Environment Managed from Vietnam with a Swiss Spirit
Markus Baur grew up in Switzerland and possessed leadership capabilities that enabled him to launch and lead an international Information…
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News & Reports
How to Establish an Effective First Aid Program in the Workplace
Workplace first aid refers to the urgent and temporary care provided to a person immediately following an injury.
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Home
Will Governments Become the Biggest Clients for the Outsourcing Industry?
In an unprecedented global move, Albania announced several weeks ago the appointment of an Artificial Intelligence system named "Diella" to…
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News & Reports
We Publish a List of Permissible Foods Inside Call Center Environments
Providing food for a customer service employee is not difficult, but if cleanliness rules are not adhered to, many problems…
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Home
How Generations Coexist Within the BPO Industry’s Work Environment
The outsourcing and call center industry is witnessing a clear transformation in the generational dynamics within the workplace.
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Jobs
Investment Without a University Degree: How Egypt’s BPO Sector Became a Gateway to Wealth and Job Security
The employment landscape in Egypt has changed; working in the Customer Service and Business Process Outsourcing (BPO) sector is no…
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Home
Dr. Mohamed Eissa: Egyptian-European Summit Opens New Horizons for Economic Partnership with Europe
Dr. Mohamed Eissa, a member of the Egyptian Business Community delegation participating in the Egyptian-European Summit held in Brussels, the…
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Home
Sunday, October 19, 2025 Newsletter…“Sharm El Sheikh Agreement” Boosts Global Outsourcing Companies’ Confidence in Egypt
“Sharm El Sheikh Agreement” Boosts Global Outsourcing Companies’ Confidence in Egypt
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News & Reports
Report: 40% of CEOs Plan to Increase Their Outsourcing Investments in 2026
Amid increasing competition within the global technology market, the software development industry is witnessing a qualitative shift in its outsourcing…
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News & Reports
How Outsourcing Companies Counter the Risk of Data Leakage in the Era of Large Language Models
As companies increasingly rely on Large Language Models (LLMs) to process data and enhance performance, the issue of data security…
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