-
Infograph
“Qualification for Employment” Program… Youth Gateway to the Outsourcing Industry
The total number of trainees from the “Qualification for Employment” program, launched by the Information Technology Industry Development Agency (ITIDA)…
Read More » -
Profile
Jeremy Hyde, Sun Country Airlines Customer Service Director, is an Expert in Human Resources Management
Jeremy Hyde currently holds the position of Senior Director of Customer Service at Sun Country Airlines.
Read More » -
Home
CAPMAS: Market Size for Outsourcing Services in Egypt Reaches EGP 239 Billion
Data from the Sixth Economic Census 2022/2023, issued by the Central Agency for Public Mobilization and Statistics (CAPMAS), estimated the…
Read More » -
News & Reports
How Call Center and Outsourcing Services are Changing the Future of the Hospitality Experience
The hospitality sector—which includes hotels, restaurants, cafés, delivery services, entertainment, and tourism companies—is undergoing a major transformation with the changing…
Read More » -
News & Reports
Average Handle Time (AHT)… The Old Metric That Still Rules Call Centers
Despite the evolution of performance measurement tools and the increased focus on customer experience in recent years, the Average Handle…
Read More » -
News & Reports
Amid Predictions of Prime Minister’s Attendance… Outsourcing Companies Reveal Details of the Industry’s First Global Summit
"Ta3heed" newsletter has learned from informed sources within outsourcing companies in Egypt that the Ministry of Communications, represented by the…
Read More » -
Home
“Octopus” Signs Cooperation Protocol with Badr University Assiut to Provide Training and Job Opportunities for Students
Octopus Outsourcing Services Company has signed a cooperation protocol with Badr University in Assiut Governorate to offer training opportunities for…
Read More » -
Jobs
The Call Center: From Marginal Job to Strategic Career Path
The perception of working in the Customer Service and Business Process Outsourcing (BPO) sector in Egypt has undergone a radical…
Read More » -
Newsletters
Sunday, October 26, 2025 Newsletter…How Generations Coexist Within the BPO Industry’s Work Environment
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important…
Read More » -
Home
“Digitopia”… Egypt’s Largest Competition to Discover Digital Talent
As part of the "Digital Egypt" strategy adopted by the Ministry of Communications and Information Technology (MCIT) to promote innovation…
Read More »