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News & Reports
Global Experts Reveal What Awaits the Outsourcing Industry in 2026
As innovations accelerate and customer expectations evolve at an unprecedented pace, several leading specialists in the contact center industry confirm…
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News & Reports
Telecom Egypt Grants 14% Bonus to Outsourcing Company Employees in January 2026
Telecom Egypt (TE) has decided to grant the 2026 periodic bonus (raise) at a rate of 14% to employees of…
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Infograph
16 new global companies are entering the outsourcing services market in Egypt during 2025
The Egyptian market has attracted 16 new companies of various nationalities this year across different fields of the outsourcing services…
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Home
From Mansoura to the Gulf: Young Egyptian Minds Support the Growth of Saudi Company Alqemam
Mansoura is historically a "victorious" city eight centuries ago, it marked the end of the campaign of the French King…
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Sunday, December 7, 2025 Newsletter: Deloitte Innovation Center Explores Expansion into Tax and Legal Services, Aims to Become a Regional Digital Platform
Our main story this week is dedicated to our conversation with Hany Gerges, CEO and Co-founder of the Deloitte Innovation…
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Profile
Three Decades Made Vega a Leader in the Outsourcing and Operations Management Industry
Over more than three decades, Raul Vega has cemented his status as one of the most prominent leaders in the…
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News & Reports
Simple Steps to Break the Time Crisis in Call Centers
In the fast-paced work environment that governs call centers today, the phrase "there is no time" seems to be the…
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Home
IDP Tools Drive the Future of Business Automation in Call Centers
Intelligent Document Processing (IDP) technologies witnessed unprecedented development in 2025, with increasing reliance on Artificial Intelligence to analyze and extract…
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Interviews
Deloitte Innovation Center Explores Expansion into Tax and Legal Services, Aims to Become a Regional Digital Platform
The Deloitte Innovation Center in Cairo is exploring expansion into new areas during the next phase, including Tax and Legal…
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News & Reports
10 Healthy Foods to Snack on in the Workplace
Eating nutritious snacks during the workday helps you stay energized and productive. These snacks include nuts, roasted chickpeas, guacamole, baked…
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