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News & Reports
Tips for Better Sleep for Call Center Employees
A call center employee, like most adults, should aim for at least seven continuous hours of sleep daily to maintain…
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Infograph
Aligned Career Tracks in Fields Demanded by Egypt’s Outsourcing Industry
In the context of the growing outsourcing industry in Egypt and its transformation into one of the most attractive sectors…
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Jobs
Farewell to the Temporary Job: How Outsourcing in Egypt Became a Career Path Offering Global Salaries
The Customer Service and Business Process Outsourcing (BPO) sector in Egypt has moved past its old image as a "transient…
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Home
Sunday, November 30, 2025 Newsletter…ITIDA Showcases Egypt’s Outsourcing Advantages at London’s Contact Centre Expo
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important…
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Profile
Kovalenko: The Engineer Who Turned a Small Team into a Global Company Providing Engineers for Complex Software
From his headquarters in New York, Sergey Kovalenko leads the outsourcing company Vention as its CEO and co-founder, solidifying his…
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News & Reports
Effective Strategies for Boosting Team Performance in Customer Service Centers
Work teams within customer service environments are among the units most sensitive to change and most affected by leadership styles…
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Home
Top 5 Most Common Headsets in Call Centers
To ensure customer service employees in call centers achieve the highest levels of productivity, it is essential to use appropriate…
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Home
Types of Breaks During Work in Call Center Companies
Call centers and Business Process Outsourcing (BPO) companies are known for their fast-paced, high-pressure environments, which can lead to significant…
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Infograph
Government Bets on Digital Infrastructure Investments to Support the Outsourcing Industry
The Egyptian government, represented by the Ministry of Communications and Information Technology, invested about $6 billion in developing the digital…
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Home
Chelsea Shirt Sponsor in Barcelona Match: Vietnam’s “FPT” Signs Agreement with ITIDA to Boost Digital Transformation in Egypt
The Vietnamese company FPT recently signed a cooperation agreement with the Information Technology Industry Development Agency (ITIDA) on the sidelines…
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