The 10 Most Common Workplace Injuries, Including Call Centers: A Guide to Prevention
Workplace safety standards are paramount for every company, yet common injuries among employees persist, affecting not only their physical health but also their productivity and financial stability.
According to a report published by “People Safe,” there are 10 common workplace injuries, including those found in call centers, that can affect individual employees or large groups.
From slips and falls to electrical hazards, understanding these risks and implementing preventive measures can significantly reduce accidents and create a safer work environment for everyone.
1. Slips, Trips, and Falls
Slips, trips, and falls are among the most frequent causes of workplace injuries and can occur anywhere, from offices to construction sites, often leading to serious harm.
Causes: Wet or uneven floors, cluttered workspaces, and inadequate lighting. Prevention: Employers should ensure workplaces are well-lit and clutter-free.
Floors should be cleaned regularly, and any spills addressed immediately. Employees can gain additional protection by carrying a personal safety app or device with fall detection.
This technology senses when a person falls and automatically triggers an alert, allowing them to call for help if working alone and potentially incapacitated.
2. Muscle Strains
Muscle strains, particularly in the back and neck, are common injuries that occur when lifting heavy objects or due to poor posture over time.
These strains can lead to severe discomfort and temporary work stoppage.
Prevention: It’s crucial to follow proper lifting techniques, including bending the knees, keeping the back straight, and avoiding twisting or bending while lifting.
Workplaces should also provide training on these techniques and consider ergonomic improvements to the environment.
Employees should be encouraged to take regular breaks and perform stretching or light exercises to reduce the risk of muscle strain.
3. Being Struck By/Against Objects
Impact injuries occur when a person collides with an object or is struck by something, leading to bruises, fractures, or even more serious injuries.
These incidents often result from falling objects, moving machinery, or performing tasks without being aware of surroundings.
Prevention: Employers should keep workplaces tidy and ensure heavy objects are stored securely. Employers should enforce the use of protective equipment like helmets and safety glasses when necessary.
Employees must always be aware of their environment, especially when working near potentially dangerous machinery or in areas where objects might fall.
4. Repetitive Strain Injury (RSI)
Repetitive Strain Injury (RSI) is common in office environments where typing and mouse use are prevalent. It can also affect manufacturing and assembly line workers, and other sectors requiring repetitive movements.
Prevention: Prevention includes conducting ergonomic assessments, encouraging the use of appropriate equipment such as ergonomic keyboards and chairs, and promoting regular breaks for stretching and movement.
Employers should provide training on correct posture and techniques to reduce the risk of RSI, emphasizing the importance of varying tasks throughout the day whenever possible.
5. Cuts and Lacerations
Cuts and lacerations are common in workplaces that require handling sharp tools or machinery, such as kitchens, workshops, and manufacturing plants.
These injuries range from minor cuts to severe wounds requiring medical attention.
Prevention: Employees should be trained on the proper use and handling of sharp tools and machinery. Employers must ensure safety protocols are followed, including providing protective equipment like gloves and arm guards.
Regular maintenance and inspection of equipment are essential to prevent malfunctions that could lead to cuts.
Additionally, maintaining clean and clutter-free workspaces can reduce the risk of accidents involving sharp objects.
6. Inhalation Difficulties
In workplaces exposed to dust, fumes, vapors, and hazardous substances, inhalation hazards pose a significant health risk.
Prolonged exposure can lead to respiratory problems, chronic diseases, or acute poisoning.
Prevention: It is crucial to ensure good ventilation in workplaces and use air purification systems when necessary.
Employers must provide appropriate respiratory protection, such as masks or respirators, and ensure their correct use.
Regular training on the risks associated with hazardous materials and how to handle them safely is also necessary.
Employees should be encouraged to immediately report any ventilation issues or equipment malfunctions.
7. Noise-Induced Hearing Loss
Prolonged exposure to high noise levels in the workplace can lead to noise-induced hearing loss, a permanent and preventable condition.
This is a common issue in sectors like manufacturing and construction.
Prevention: Employers should conduct regular noise assessments and control exposure by implementing engineering controls, such as sound absorption systems or enclosing noisy machinery.
Providing personal protective equipment (PPE), such as earplugs or earmuffs, is essential, along with training employees on their proper use and the importance of hearing preservation.
Additionally, establishing designated quiet zones and noise rotation schedules can help reduce exposure and protect employees’ hearing.
8. Burns
Burn injuries can occur in the workplace due to direct contact with flames, hot surfaces, chemicals, or electrical sources.
These injuries are particularly common in kitchens, laboratories, and industrial sites.
Prevention: It is crucial to implement safety protocols when handling hot materials or working near heat sources.
Employers should provide appropriate PPE, such as heat-resistant gloves and aprons, and ensure employees are properly trained in their use.
Regular maintenance and safety checks of equipment can prevent overheating and malfunctions.
All employees should be clearly informed of emergency procedures, including immediate steps to take in case of a burn injury.
9. Eye Injuries
Workplace eye injuries can result from exposure to hazardous chemicals, flying debris, or intense light, leading to temporary or permanent vision impairment.
These incidents are common in welding environments, chemical handling, or when using power tools.
Prevention: Wearing protective eyewear, such as safety glasses or face shields, is mandatory at all times in hazardous areas.
Employers should enforce strict eye protection policies and provide training on risks and the proper use of protective equipment.
Regular inspection and maintenance of machinery that could pose an eye hazard are essential to ensure safety measures are effective and up-to-date.
10. Electric Shocks
Electrical injuries, including electric shocks, burns, and electrocution, can occur in any workplace where electricity is used, not just in high-risk environments like construction sites or electrical maintenance areas.
These injuries can result from direct contact with live electrical parts, faulty equipment, or improper use of electrical devices.
Prevention: Employers should ensure that all electrical installations comply with safety standards and undergo regular inspection.
Employees must be trained on the safe handling of electrical equipment and the importance of immediately reporting any malfunctions.
Employees must be required to use protective equipment, such as insulated gloves and mats, when necessary, and clear signage should be placed near potential electrical hazards to remind employees of risks and safety practices.
