Sunday, November 9, 2025 Newsletter…The Grand Museum: A New Gateway to Promote Egypt as a Business Hub in the Region
Good morning, our valued followers. We wish you continued well-being.
It appears that November is consistently the month of the Communications and Technology sector in Egypt, as it hosts the Cairo International Communication Exhibition and Conference (Cairo ICT).
What is new this year is that it is preceded by a global event, the first of its kind in the history of the outsourcing industry, held at the foot of the Pyramids.
Our newsletter reaches you with the support of the Information Technology Industry Development Agency (ITIDA), and in strategic partnership with Silicon Waha for Technology Parks, Target HR, and Telecom Egypt.
Our main story this week sees Ta3heed newsletter reveal The Grand Museum: A New Gateway to Promote Egypt as a Business Hub in the Region
The opening of the Grand Egyptian Museum (GEM) marked a significant historical moment.
Its importance was not limited to being a global cultural and touristic event; it transformed into a massive promotional platform for the image of modern Egypt, one that blends the antiquity of civilization with the innovations of the future.
For more details here.
News & Reports
“Sky CX” Outsourcing Services Aims to Reach 1,000 Seats by 2026
The Egyptian outsourcing services company, Sky CX, aims to reach 1,000 seats during the next year.
Said Riad, the company’s Managing Director, stated that Sky CX is one of the entities affiliated with the Sky Holding group, which operates nine companies across various economic sectors.
For more details here.
Uzbekistan’s Government Court’s Egyptian Tech Firms with Competitive Advantages, Plans Introductory Meeting in Cairo on December 8
“TA3heed Newsletter” has learned from informed sources in the IT sector that the Uzbekistan IT Park is set to organize an introductory meeting in Cairo between December 8 and 11 to promote partnership opportunities with one of the fastest-growing technology hubs in Central Asia.
The sources stated that the Government of Uzbekistan is actively courting Egyptian IT companies, including those specializing in the Contact Center Services (CCS) industry, with a range of incentives.
For more details here.
What Happens When a Customer Service Employee is Happy?
A study conducted by PwC Research revealed that 32% of customers will stop dealing with a brand they love after just one negative experience.
This makes the role of the customer service employee pivotal in shaping a customer’s impression of one company over another.
For more details here.
Integrating Conversation Analytics Tools in Contact Centers Boosts Customer Loyalty
The brand experience is undergoing radical transformations thanks to modern software capable of analyzing customer emotions and unifying the brand image across various communication channels.
Every interaction between the customer and the brand—whether through the contact center, email, or website—has become part of an integrated experience that can be measured and improved using Artificial Intelligence (AI) and advanced analytics solutions.
For more details here.
Profile
How De Visco Led Unosquare to Become One of the World’s Fastest-Growing Software Outsourcing Companies
In a world where the pace of digital transformation is accelerating, the name Giancarlo De Visco stands out as one of the prominent leaders who succeeded in employing technology and outsourcing to expand the scope of innovation and digital services globally.
De Visco serves as the CEO of Unosquare, one of the leading global companies in digital engineering, software development, and data analytics.
The company adopts the Nearshore Outsourcing model to serve its clients in the United States and Europe.
De Visco was born in Canada and graduated from the University of Toronto, specializing in Industrial Engineering, before embarking on a career filled with achievements in entrepreneurship and the world of technology.
For more details here.
Infographic
Cybersecurity Academy: A Platform for Qualifying Digital Talents for Freelancing
In a step reflecting the Egyptian state’s vision towards building an integrated digital economy based on knowledge and skills, the Cybersecurity Academy for Youth and Young Professionals continues its pioneering role in preparing and qualifying a new generation of Egyptian competencies capable of competing in the local and global job market, especially in the fields of cybersecurity, freelancing, and digital outsourcing.
The Academy was launched through a joint collaboration between the National Telecommunication Institute (NTI) and the Egyptian Computer Emergency Readiness Team (EG-CERT), both affiliated with the Ministry of Communications and Information Technology, and in partnership with MCS Middle East.
The goal is to build the capacities of youth in the field of cybersecurity and equip them with the skills required by the global digital labor market.
For more details here.
The Business Process Outsourcing (BPO) Industry: The Call Center’s Shift from “Temporary Job” to Career Catalyst
The perception of the customer service and Business Process Outsourcing (BPO) sector in Egypt has undergone a radical change.
After being long viewed as “just a temporary job” to bridge financial gaps, it now represents a sustainable and strategic career path attracting thousands of young people.
Today, this sector offers promising financial stability, making it an effective launchpad toward a distinguished professional future.
For more details here.
