Sunday, February 15, 2026 Newsletter…A Surge in Digital Exports and Job Creation: The BPO Industry’s Harvest Under Amr Talaat’s Tenure (2018–2026)
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic ..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, February 15, 2026 Newsletter..A Surge in Digital Exports and Job Creation: The BPO Industry’s Harvest Under Amr Talaat’s Tenure (2018–2026)
Egypt’s Information and Communications Technology (ICT) sector, led by the outsourcing industry, has witnessed an unprecedented boom between 2018 and 2026.
Under the integrated strategy spearheaded by Dr. Amr Talaat, Minister of Communications and Information Technology, Egypt has successfully transitioned into a premier regional and global hub for outsourcing and digital service exports.
The Digital Export Leap: Breaking Records
According to official performance indicators, Egypt’s total digital exports doubled to reach $7.4 billion in 2025, compared to $3.3 billion in 2018—a staggering 124% growth rate. This leap underscores Egypt’s enhanced capacity to deliver competitive digital services to global markets.
For more details here.
News & Reports
Hany Monem Joins Konecta as Director of BPO Services
Outsourcing News letter has learned that Engineer Hany Monem has been appointed as the Director of Business Process Outsourcing (BPO) at the Spanish firm Konecta.
This strategic move underscores the company’s commitment to bolstering its operational capabilities and expanding its footprint across Egyptian and regional markets.
For more details here.
Is Flexible Work a Vanishing Perk in the Contact Center Industry?
Flexible work has evolved from a mere management buzzword to what was, until recently, a defining feature of the modern workplace—particularly within contact centers, one of the most high-pressure and human-capital-dependent sectors.
During the pandemic years, remote and hybrid models transitioned from temporary fixes to baseline employee expectations.
For more details here.
Why Conversations Outvalue “Clicks” in Modern Customer Service
For years, Customer Experience (CX) leaders have poured investments into personalization tools, aiming to connect with consumers in a way that reflects a deep understanding of their needs, history, and preferences.
However, reality suggests that most current personalization strategies—whether delivered through Customer Communication Management (CCM), marketing automation, or digital journey platforms—still rely on static data, inferred behaviors, and pre-set rules.
For more details here.
Qualitec in Talks with 3 Entities to Deploy AI-Driven Call Quality Analysis
Qualitec, a specialized firm in customer service call quality analysis and testing, is currently in negotiations with three local entities to explore strategic cooperation.
The potential partners include a major player in the Business Process Outsourcing (BPO) sector and a specialized company in the food and beverage (F&B) industry.
For more details here.
Profile
Eric Riego de Dios: A 25-Year Legacy in Global Human Resources Management
Eric Riego de Dios serves as the Chief Executive Officer of Business Process Outsourcing International (BPOI).
He is widely recognized as one of the world’s leading specialists in Human Resources, backed by over 25 years of experience in national, regional, and global leadership roles across prestigious organizations, including Amcor, DHL, Citi, Globe, IBM, Concentrix, and Baker McKenzie.
Throughout his career, De Dios has held full authority in defining and advancing HR and talent management operations.
For more details here.
Infographic
Massive Leadership Shake-up Hits Egypt’s Outsourcing Sector
The Egyptian market has recently witnessed a wide-scale reshuffling of top executives within the Business Process Outsourcing (BPO) sector.
Headlining these transitions is Maggie Dewidar, who has been appointed as the CEO of e-nable, a subsidiary of e-finance for Digital and Financial Investments, following her tenure as General Manager of IntouchCX Egypt.
Additionally, Hany Monem has transitioned from the South African outsourcing firm SoloGrowth to join the global player Konecta.
For more details here.
Jobs
Egypt’s BPO Revolution: From a Temporary Stop to a Career Goldmine
The Business Process Outsourcing (BPO) sector in Egypt is no longer a “stop-gap” job used merely to cover financial needs between graduation and a traditional career.
Instead, it has surged to the forefront of the nation’s economic and professional landscape.
This sector has transformed into a strategic industry, offering Egyptian youth a global passport to professional stability and high-bracket income that rivals international markets—all from the heart of Cairo.
For more details here.
