Contact Centers
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Sunday, December 21, 2025.. 2025: A Year of Growth and Expansion for Local and Global Outsourcing Companies in Egypt
The outsourcing and contact center services sector in Egypt witnessed an exceptional year by all measures in 2025.
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News & Reports
Mohamed Lotfy: Xceed Successfully Bolsters Its Position… Focusing on Digital Solutions and Operational Excellence
Mohamed Lotfy, CEO of Xceed, confirmed that 2025 was a standout year in terms of service evolution and operational quality.
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News & Reports
Sutherland Egypt: 30% Growth in 2025 Business Volume; Cairo Becomes the Largest Hub after India and the Philippines
Mohamed El-Kiki, Head of Global Operations and President of Sutherland Egypt and UAE, stated that Egypt was the highest-growing country…
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News & Reports
Yasser Omran: Alorica Egypt Plans to Open a New Site with 1,000 to 1,500 Seats
Yasser Omran, Director of the global company Alorica in Egypt, stated that the firm recorded a staggering 700% business growth…
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Home
Concentrix Egypt: 4,000 New Jobs Created and Operational Sites Expand to 12
Amr Sobhy, President of Concentrix Egypt, stated that 2025 is one of the most distinguished years in the company’s history,…
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Infograph
2025 Roundup: Performance of 7 Major Outsourcing Companies Operating in Egypt
In this infographic, we review the 2025 achievements of seven leading outsourcing companies in the Egyptian market as the year…
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News & Reports
Capgemini Plans to Launch AI Center of Excellence in Egypt
Eng. Hossam Seif El-Din, CEO of Capgemini Egypt for Consulting and Digital Transformation, stated that 2025 was a positive year…
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Profile
Julie Sweet: The First Woman to Head Accenture as Chief Executive
Julie Sweet is an American businesswoman and lawyer who currently serves as the Chair and Chief Executive Officer (CEO) of…
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News & Reports
How is Human Resources Management Conducted within Contact Centers?
Human Resources (HR) policies for contact centers have become essential to ensuring a productive and committed work environment that makes…
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News & Reports
Starting with Internal Disciplinary Procedures… Types of Administrative Penalties for Contact Center Employees
Administrative penalties imposed on contact center employees range from internal disciplinary procedures that include (warnings, suspension, and termination) to other…
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