Contact Centers
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News & Reports
Global Experts Reveal What Awaits the Outsourcing Industry in 2026
As innovations accelerate and customer expectations evolve at an unprecedented pace, several leading specialists in the contact center industry confirm…
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Infograph
16 new global companies are entering the outsourcing services market in Egypt during 2025
The Egyptian market has attracted 16 new companies of various nationalities this year across different fields of the outsourcing services…
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Sunday, December 7, 2025 Newsletter: Deloitte Innovation Center Explores Expansion into Tax and Legal Services, Aims to Become a Regional Digital Platform
Our main story this week is dedicated to our conversation with Hany Gerges, CEO and Co-founder of the Deloitte Innovation…
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Profile
Three Decades Made Vega a Leader in the Outsourcing and Operations Management Industry
Over more than three decades, Raul Vega has cemented his status as one of the most prominent leaders in the…
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News & Reports
Simple Steps to Break the Time Crisis in Call Centers
In the fast-paced work environment that governs call centers today, the phrase "there is no time" seems to be the…
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Interviews
Deloitte Innovation Center Explores Expansion into Tax and Legal Services, Aims to Become a Regional Digital Platform
The Deloitte Innovation Center in Cairo is exploring expansion into new areas during the next phase, including Tax and Legal…
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News & Reports
10 Healthy Foods to Snack on in the Workplace
Eating nutritious snacks during the workday helps you stay energized and productive. These snacks include nuts, roasted chickpeas, guacamole, baked…
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Sunday, November 30, 2025 Newsletter…ITIDA Showcases Egypt’s Outsourcing Advantages at London’s Contact Centre Expo
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important…
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News & Reports
Effective Strategies for Boosting Team Performance in Customer Service Centers
Work teams within customer service environments are among the units most sensitive to change and most affected by leadership styles…
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Top 5 Most Common Headsets in Call Centers
To ensure customer service employees in call centers achieve the highest levels of productivity, it is essential to use appropriate…
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