Sunday, May 25, 2025 Newsletter..“Ta3heed” Prescribes a Plan for Utilizing Expatriate Talent to Support Industry
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, May 25, 2025 Newsletter.. “Ta3heed” Prescribes a Plan for Utilizing Expatriate Talent to Support Industry
A number of experts and officials from outsourcing service companies in Egypt have outlined a plan to leverage expatriate talent in supporting the industry, especially since this group remains an untapped treasure.
They emphasized that the government should first establish a comprehensive database of their names and residences to target them with incentive programs.
Furthermore, they suggested launching widespread awareness campaigns that praise their role in serving the nation from abroad.
For more details here.
News & Reports
“Alorica Egypt” Contracts with 4 New Companies from Europe and America
Alorica Egypt for Outsourcing Services has signed contracts with four new companies from Europe and America to provide them with customer service from Egypt.
Yasser Omran, the company’s director, stated that the number of Alorica employees in Egypt is expected to exceed 1,200 or 1,300 by the end of the current year.
For more details here.
“Aura” Outsourcing Aims for Expansion in Saudi Arabia and UAE by End of 2025
Aura Outsourcing Company plans to expand into the Saudi and Emirati markets before the end of 2025. This move is part of its vision to broaden its regional client base and strengthen its presence in Gulf countries.
John Gerges, CEO of Aura, stated that the international expansion is part of an ambitious growth strategy aimed at delivering high-quality services to new client segments in Arab markets.
For more details here.
How Call Center Agents Handle Abusive Customer Calls
Customer service representatives often deal with at least one angry caller daily who is frustrated, annoyed, and wants their problem resolved.
This angry caller crosses the line into abusive behavior when they start reprimanding or belittling the agent, shouting, or using abusive language.
For more details here.
Report: Harassment Turns Any Company into a Toxic and Unproductive Work Environment
Workplace harassment is a shameful phenomenon that ruins great work and transforms any company into a toxic and unproductive environment.
Often, incidents go unreported, as victims may be unsure of what constitutes workplace harassment and what to do when they experience it.
For more details here.
Profile
Steve Curtin: Architect of Customer Service Initiatives at Marriott International
Steve Curtin brings over 20 years of experience in hotel operations management, sales and marketing, training and development, and customer service, particularly with Marriott International.
During his tenure as a Regional Director of Training in New York City, he spearheaded training initiatives across more than a dozen hotels, aligning them with Marriott’s comprehensive training standards and contributing to significant improvements in customer satisfaction and service quality.
At the New York Marriott Marquis, Steve, in collaboration with his executives, helped launch training programs that led to noticeable enhancements in employee satisfaction and customer service ratings.
For more details here.
Infographic
Expatriate Minds: A Lost Treasure in the Outsourcing Industry
UNESCO defines the phenomenon of brain drain as an abnormal type of scientific exchange between countries.
According to press reports, approximately 824,000 Egyptian minds have emigrated abroad, with 89% of them working in America, 14% in Canada, and 2% in Spain.
The reasons for the emigration of skilled individuals from one country to another include the search for better residency and job opportunities, as well as an improved standard of living.
For more details here.
Jobs
New Job Opportunities in Call Center Companies
Do you aspire to take steady steps in your career in Egypt, the cradle of civilizations and modern development? An exceptional opportunity is now emerging! Leading call center companies are opening their doors to ambitious talents to join their dynamic teams.
Your Soft Skills are Your Key to Success
What’s remarkable is that these opportunities don’t primarily focus on complex academic qualifications. Instead, they highly value your personal skills, effective communication abilities, and your talent for building trust with others.
For more details here
