Sunday, December 14, 2025.. From Mansoura to the Gulf: Young Egyptian Minds Support the Growth of Saudi Company Alqemam
Good morning, dear followers. We start a new week before bidding farewell to 2025, with the usual weather fluctuations for this month every year.
Our Newsletter is brought to you under the sponsorship of the Information Technology Industry Development Agency (ITIDA), and in strategic partnership with Silicon Waha Technology Parks, Target HR, and Telecom Egypt.
This week, we bring you a special and important interview with the CEO of Al Qimam Saudi Company, which has taken Mansoura as its main hub for exporting its digital products to more than 204 governmental entities in the Saudi market.
During the interview, Engineer Ahmed Abdel Salam, CEO of Al Qimam Company, talks to us about the company’s expansion plans and the reasons for choosing the city of Mansoura to be the center for launching dozens of digital products over 16 years.
He reveals details about the company’s development of an Artificial Intelligence search engine, built by young Egyptian hands and minds.
For more details here.
News & Reports
Telecom Egypt Grants 14% Bonus to Outsourcing Company Employees in January 2026
Telecom Egypt (TE) has decided to grant the 2026 periodic bonus (raise) at a rate of 14% to employees of the Telecom Egypt Group and its outsourcing services companies, effective January 2026.
According to the internal bulletin reviewed by the “Ta3heed” newsletter, the “Group Services Support” item will also be increased by EGP 300 for employees across the Telecom Egypt Group, including outsourcing services companies, also effective January 2026.
For more details here.
Global Experts Reveal What Awaits the Outsourcing Industry in 2026
As innovations accelerate and customer expectations evolve at an unprecedented pace, several leading specialists in the contact center industry confirm that 2026 will be a major turning point, reshaping the future of customer experience globally.
According to Jeff Lands, CEO of Digital Experience at NextCX Global, contact centers will transition to an “Augmented Workforce” model, relying on the complete integration of human agents and Artificial Intelligence (AI) in daily operations.
For more details here.
Starting with Internal Disciplinary Procedures… Types of Administrative Penalties for Contact Center Employees
Administrative penalties imposed on contact center employees range from internal disciplinary procedures that include (warnings, suspension, and termination) to other stringent legal and financial penalties for major compliance violations (such as TCPA, HIPAA, GDPR, and PCI DSS), which entail massive fines, job loss, and even imprisonment, depending on the policy of each company and the jurisdictions applicable in each country.
These penalties apply to issues related to data privacy violations, Do-Not-Call list breaches, fraudulent activities, or labor law violations.
For more details here.
How is Human Resources Management Conducted within Contact Centers?
Human Resources (HR) policies for contact centers have become essential to ensuring a productive and committed work environment that makes a significant difference in efficiently managing the workforce amidst a highly competitive atmosphere where employees strive to prove themselves and achieve rapid career progression.
According to a report published by Deskhive, HR policies not only protect the interests of employees but also ensure alignment with organizational goals, legal requirements, and industry standards.
For more details here.
Profile
Julie Sweet: The First Woman to Head Accenture as Chief Executive
Julie Sweet is an American businesswoman and lawyer who currently serves as the Chair and Chief Executive Officer (CEO) of the Irish outsourcing services company, Accenture.
Sweet was born in 1967 and grew up in Austin, California, USA. During her high school years, she was known for her mastery of public speaking and debating.
Julie holds a Bachelor of Arts degree from Claremont McKenna College, in addition to a Juris Doctor (J.D.) from Columbia Law School.
For more details here.
Infographic
16 new global companies are entering the outsourcing services market in Egypt during 2025
The Egyptian market has attracted 16 new companies of various nationalities this year across different fields of the outsourcing services sector: Engineering Research and Development (ER&D), Business Process Services (BPS), Customer Care (CC), and Information Technology Systems (ITS).
The list included several entities, such as Ireland’s Accenture, the US’s Tax S, Canada’s Intouch CX, the Egyptian-Japanese PhotonX, the US’s IQor, in addition to Ukraine’s Intellias, India’s EClerx, Vietnam’s FPT, Romania’s Conectys, alongside Switzerland’s Coca-Cola HBC and the Italian AlmavivA Group, and PhotonX, which is a joint venture between Egypt and Japan.
For more details here.
Jobs
How Has Egypt’s Outsourcing Sector Become a Magnet for Youth?
The Customer Care and Business Process Outsourcing (BPO) sector in Egypt has witnessed a qualitative transformation in its status and reputation.
This sector is no longer merely a temporary stop or a “gap-filler job” used by young people to cover expenses. Instead, it has fundamentally transformed into a sustainable and strategic career path that promises financial stability and a bright professional future for thousands of young talents.
For more details here.
