Sunday, July 20, 2025 Newsletter.. Skybound CX: A New Player Investing $1 Million in Egypt’s Outsourcing Scene
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we made an important interview with Skybound CX.. on the Sunday, July 20, 2025 Newsletter.. Skybound CX: A New Player Investing $1 Million in Egypt’s Outsourcing Scene.
Skybound CX, an English outsourcing services company, plans to inject between $500,000 and $1 million in investments during its first year of operation in the Egyptian market.
Khaled Yassin, Founder and CEO of Skybound, revealed that the company is the investment arm of Isnad Global Group within the outsourcing services industry.
He noted that the parent company operates in six other sectors, including energy, food, and agriculture, across the UAE, UK, Sudan, and Malaysia.
For more details here.
News & Reports
Why Emergency Plans Have Become an Operational Priority in the Call Center Industry
In recent years, call centers have become one of the most dynamic and technology-dependent sectors, especially as companies increasingly outsource customer service and technical support.
However, amidst this technological and operational expansion, emergency response remains a significant challenge as crucial as any other aspect of the business.
For more details here.
Safeguarding Call Center Data: Best Practices Against Cyber Attacks on Smart Devices
The continuous expansion of smart devices within call centers presents escalating data security challenges.
This is especially true given the increasing reliance on Internet of Things (IoT) technologies to boost efficiency and enhance customer experiences.
Call centers are among the most vulnerable environments due to their nature of constant network connectivity and real-time reception of sensitive data.
For more details here.
Capgemini’s Acquisition of WNS: A Boost for Egypt’s Outsourcing Sector and AI Capabilities, Says Capgemini Egypt CEO
Eng. Hossam Seif El-Din, CEO of Capgemini Egypt for Consulting and Digital Transformation Services, confirmed that the parent company’s acquisition of all shares of global firm WNS will significantly bolster its operations and provide a strong addition to the outsourcing services industry, particularly in AI assets. He anticipates this move will lead to substantial growth in the local Egyptian market.
In exclusive statements to “Ta3heed” newsletter, Seif El-Din emphasized that Capgemini is steadily achieving good growth rates in its operations within Egypt, adhering to its established plans.
For more details here.
National Telecommunication Institute Launches Second Cyber Security Academy in Assiut Technology Park
Silicon Waha has announced that the National Telecommunication Institute (NTI), under the Ministry of Communications and Information Technology, has launched the second edition of its Cyber Security Academy for Youth and Children.
This initiative aims to train 5,000 participants across 10 governorates.
The second edition of the academy began last week at the Assiut New Technology Park, with attendance from leadership of the Ministry of Communications and Information Technology and its affiliated entities.
For more details here.
Profile
Jordy leliser: The CEO Who Championed Employee Morale as a Key to Customer Service Success
Jordy leliser is the Co-founder and CEO of StellaService, a company specializing in measuring and evaluating customer service experience.
leliser firmly believes that the quality of customer service is intrinsically linked to the motivation and engagement of employees who directly interact with the target audience.
He posits that low employee morale can expose companies to significant losses.
For more details here.
Infographic
New FIBERME GSM Gateway: Cost-Effective Communication for Egyptian Businesses
FIBERME is introducing a new GSM Gateway in Egypt, an advanced telecommunications solution that allows businesses to use mobile SIM cards for calls through their internal Private Branch Exchange (IP PBX) systems.
This device is an ideal choice for companies with high daily call volumes, offering a significant reduction in communication costs.
For more details here.
Jobs
Egypt’s Call Center Sector Opens Doors to Your Skills and Exceptional Salaries
Are you looking for a real job opportunity in Egypt that offers financial independence and career development? The call center sector is experiencing tremendous growth, providing you with jobs that aren’t just about income.
They’re a launchpad for a successful career built on honing your personal skills and communication abilities.
One of the most notable features of call center jobs is that they don’t place complex academic barriers in your way. What matters most here is your essence: your engaging personality and your ability to communicate effectively.
For more details here.
