The Egyptian market has attracted 16 new companies of various nationalities this year across different fields of the outsourcing services sector: Engineering Research and Development (ER&D), Business Process Services (BPS), Customer Care (CC), and Information Technology Systems (ITS).
The list included several entities, such as Ireland’s Accenture, the US’s Tax S, Canada’s Intouch CX, the Egyptian-Japanese PhotonX, the US’s IQor, in addition to Ukraine’s Intellias, India’s EClerx, Vietnam’s FPT, Romania’s Conectys, alongside Switzerland’s Coca-Cola HBC and the Italian AlmavivA Group, and PhotonX, which is a joint venture between Egypt and Japan.
Arab countries also had a share in the list, with the UAE represented by three companies and institutions: Abu Dhabi Commercial Bank (ADCB), Arcsen, and CC Global (co-owned with South Africa). This was followed by Saudi Arabia’s Cyber Shield.
These 16 companies are expected to contribute to creating more than 20,000 new jobs in the coming years.
The entry of these companies into the Egyptian market was not a coincidence; rather, it was one of the outcomes of the Global Outsourcing Summit, which was organized by the Ministry of Communications, represented by the Information Technology Industry Development Agency (ITIDA), over November 9th and 10th, with the attendance of leaders from 114 global companies across 29 countries.
It also served as a platform for launching an unprecedented wave of confidence and expansion attestations, which translated into the signing of 55 new agreements with global and local companies, and a commitment to providing more than 70,000 new job opportunities over the next three years.
