Outsourcing Embraces People of Determination in Egypt
In a society striving for greater inclusivity, Egypt’s outsourcing sector is undergoing a significant transformation to integrate people of determination into its digital workforce.
With strong governmental support for the economic and social empowerment of individuals with visual and motor disabilities, targeted initiatives are now providing flexible and equitable employment opportunities.
These initiatives harness the potential of this group, offering them a chance to participate in the labor market, especially in customer service, technical support, and remote work roles.
The outsourcing services sector is particularly well-suited to embrace people of determination due to its flexible work models and reliance on technology.
This allows for the creation of work-from-home opportunities, along with specialized technical equipment and targeted training to empower employees to deliver services efficiently.
Serious efforts by a number of market players indicate a shift from symbolic initiatives to sustainable operational plans.
These plans aim to boost employment rates among people of determination, particularly in the Delta and Upper Egypt regions.
This move breaks the traditional centralization of job opportunities and reinforces the principle of equal opportunities in the digital economy market.
Mokeble: TeleTalk Supports Visually and Motor Impaired Individuals with 500 Seats
Mohamed Mokeble, General Manager of the Egyptian outsourcing services company TeleTalk, announced the launch of job opportunities to support visually and motor impaired individuals by providing 500 positions.
In exclusive statements to the “Outsourcing” newsletter, Mokeble stated that the initiative will last for a full month and falls under the company’s corporate social responsibility programs.
This aligns with the political leadership’s directives regarding the integration of this group into society and providing them with suitable and equitable job opportunities.
Mokeble clarified that these positions are available to everyone across all governorates of the Republic without requiring any specific acceptance criteria.
He noted that TeleTalk will provide visually and motor impaired individuals with laptops to deliver services to the company’s clients remotely from home.
Wahba: 15% to 20% of Foundever Egypt’s Workforce Comprises People of Determination
Mina Wahba, General Manager of Foundever Egypt for outsourcing services, stated that his company collaborates with the Information Technology Industry Development Agency (ITIDA) to source skilled individuals, including people of determination, for various positions such as customer service.
Wahba explained that people of determination currently represent 15% to 20% of Foundever’s employees in Egypt.
He also highlighted that 50% of the company’s workforce are women who possess skills that enable them to excel in customer service.
This is particularly relevant as the industry, in part, relies on emotional intelligence and ease of communication with the target audience and team members within the work environment.
These initiatives highlight a significant step towards creating a more inclusive and diverse workforce within Egypt’s growing outsourcing sector. What further steps do you think could be taken to encourage more companies to follow suit?
