Sunday, March 16, 2025 Newsletter.. Can Egypt Benefit from the Trade Tensions Between Washington and Beijing to Boost Its Outsourcing Industry?
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, March 16, 2025 Newsletter.. Can Egypt Benefit from the Trade Tensions Between Washington and Beijing to Boost Its Outsourcing Industry?
As trade tensions between the United States and China continue to escalate, along with resulting changes in global supply chains, Egypt is emerging as an attractive investment destination that can capitalize on these shifts to enhance its position in the global market.
The restrictions and tariffs imposed by the United States on Chinese goods are prompting many global companies to seek alternative markets.
This creates a golden opportunity for Egypt to bolster its outsourcing sector and attract foreign investments, particularly from Chinese and European companies looking to avoid the fallout from these trade disputes.
By developing its technological infrastructure and offering competitive investment incentives, Egypt can solidify its position as a regional hub for digital services and export technological solutions to global markets.
For more details here.
News & Reports
Women in Outsourcing in Egypt: Boundless Ambitions and Challenges on the Path to the Top
In the rapidly changing world of business, women are no longer merely complementary figures—they have become driving forces behind success and innovation.
In Egypt’s outsourcing sector, strong women are emerging, leading companies, reshaping the industry, and opening new horizons for global expansion.
What challenges do they face? How have they managed to balance ambition with reality? And what advice do they offer to newcomers in this fast-growing industry? In this report, the “Ta3heed” newsletter met with many inspirational figures from the field to review their journeys and reveal the secrets behind their success in one of the most competitive industries.
For more details here.
BDO Esnad Targets Expansion in the American and European Markets by 2025
BDO Esnad, a company specializing in outsourcing services, is planning to expand into the American and European markets in 2025 as part of its efforts to achieve sustainable growth and enhance its position in the contact center and outsourcing services sector.
Ahmad Abu Al-Dahab, the company’s CEO, stated in exclusive remarks to the “Ta3heed” newsletter that BDO Esnad began the new year with an ambitious vision aimed at achieving unprecedented growth rates.
He noted that the company has comprehensively updated its infrastructure to the highest international standards to ensure the delivery of advanced services that meet the needs of global markets.
For more details here.
Important AI Tools for Enhancing the Cold Calling Strategy
Cold calling is a challenging and time-consuming task that has long carried a negative reputation, with 63% of salespeople considering it the worst part of their job.
However, cold calling remains an essential component of sales strategies in many companies, whether in the B2B or B2C sectors.
Today, artificial intelligence is changing the game, according to Voicespin, making cold calling more efficient and less exhausting for call centers.
For more details here.
Key Global Trends in the Contact Center Industry for 2025
The contact center industry is continuously evolving, driven by technological innovations and ever-changing customer expectations.
In the following report, we review the key global trends shaping the contact center industry in 2025.
In this report, based on insights from Voicespin, we reveal the most important trends that will shape the future of the contact center industry this year, including:
For more details here.
Profile
“Sobhy”… The Leader of Digital Transformation and Strategic Expansion for Concentrix Egypt
Amr Sobhy is one of the key Egyptian figures in the outsourcing industry, boasting 21 years of extensive experience.
Sabhi currently serves as the President of Concentrix Egypt, a global company specialized in technology and services, providing support to the world’s top brands.
He began his career in 2004 as a customer service representative at Xceed, where he advanced through various roles within the company, including contact center supervisor, contact center team leader, customer relations manager, service delivery quality manager, and service delivery support manager.
For more details here.
Infographic
High-Level Discussions Between the Minister of Communications and Global Companies to Support Outsourcing Expansion
Dr. Amr Talaat, Minister of Communications and Information Technology, participated in the events of Mobile World Congress (MWC) 2025.
The event was held in Barcelona, Spain, with the participation of over 100,000 people and more than 2,700 exhibitors from the world’s leading technology companies.
During his visit, the minister held a series of intensive meetings with executives from global companies, aimed at boosting foreign investments in outsourcing and supporting Egypt’s leadership as a global hub for IT services.
For more details here
Jobs
Customer Service Jobs with Salaries up to 19,000 Pounds
A group of local and international companies in Egypt have announced the availability of job opportunities in contact centers with competitive salaries.
These positions offer the possibility of working in multiple languages, such as Arabic, English, and Spanish, opening wide horizons for those seeking diverse career opportunities.
These jobs are considered an ideal option for recent graduates and university students, as they do not require specific academic qualifications, but rather depend on communication skills and tact. Speakers of additional foreign languages, such as German and French, also receive higher salaries.
For more details here
