Sunday, August 10, 2025 Newsletter… Did Outsourcing Companies Meet Their Targets in the First Half of 2025?
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic ..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, August 10, 2025 Newsletter..Did Outsourcing Companies Meet Their Targets in the First Half of 2025?
Some workers in the outsourcing services industry believe that companies in the Egyptian market achieved a record performance in business growth during the first half of this year.
This was supported by the devaluation of the Egyptian pound and the relative decline of India and the Philippines on the global outsourcing map.
For more details here.
News & Reports
Technology Sector Head: “Intella” Converts Voice Commands to Text with Over 95.7% Accuracy
Engineer Omar Mansour, Co-founder and CEO of the Technology Sector at “Intella,” stated that his company is leading the future of artificial intelligence in the region by building innovative technological solutions specifically designed for the Arab world.
In statements to the “Outsourcing” newsletter, Mansour explained that Intella’s core technology converts voice commands into written text with an accuracy exceeding 95.7%.
For more details here.
Silicon Waha Offers Usufruct Land Plots in New Technology Parks
Silicon Waha, the developer of specialized technology parks in Egypt, has announced the offering of land plots for usufruct in several of its new technology parks.
The plots, with areas starting from 1,000 square meters, are located in the following technology parks:
For more details here.
When Do Call Center Employees Decide to Take Early Retirement?
The decision to take early retirement from a call center job is common, yet it presents unique challenges and considerations due to the nature of the work and its impact on financial planning.
While some choose early retirement for personal reasons, others find themselves facing it due to factors like job demands, automation, or company restructuring.
For more details here.
Why is Tone of Voice a Cornerstone of the Call Center Industry?
In customer interactions, a representative’s tone of voice directly influences a customer’s perception of the service they receive.
Regardless of whether a problem is solved, tone makes a significant difference between a negative and a positive experience.
For more details here.
Profile
From Professor to Global Leader: The Story of Ángel Perez Puletti and the Outsourcing Industry
Ángel Pérez Puletti was born in Argentina and began his career as a university professor of computer science, teaching at prestigious institutions like the University of Buenos Aires, the University of El Salvador, and the Pontifical Catholic University of Argentina.
His academic background solidified his technical vision, which is built on developing human skills and refining digital tools.
In 1991, he transitioned from academia to entrepreneurship by founding his first company, Bauhaus, named after the German design school that combined art and industry with a humanistic perspective.
For more details here.
Infographic
Egypt’s AI Future: Numbers and Plans Until 2030
Egypt is making serious strides toward digital transformation. The government has announced the details of the National AI Strategy 2025–2030, which aims to solidify Egypt’s position as a leading regional hub in this vital field over the next five years.
The strategy targets a 7.7% contribution from AI technologies to the country’s GDP by the end of 2030. This will be achieved by expanding practical applications and fostering innovation to support the national economy.
The plan prioritizes human capital development by training 30,000 individuals annually in AI skills, in addition to qualifying 10,000 specialists to work in the sector.
For more details here.
Jobs
Your Opportunity in Egypt: Call Center Jobs Are Your Gateway to Excellent Salaries and a Successful Career
Egypt’s call center sector is experiencing remarkable growth, offering jobs that are more than just a source of monthly income—they are a genuine launchpad for a successful career.
These roles don’t require complex academic qualifications; instead, they rely on your core self: your engaging personality and your ability to communicate effectively.
If you have a natural talent for building trust and rapport with others, this field provides an ideal work environment for your professional growth and advancement.
For more details here.
