Sunday, March 23, 2025 Newsletter.. Quiet Preparations.. How Outsourcing Companies Are Preparing for Eid Al-Fitr
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, March 23, 2025 Newsletter.. Quiet Preparations.. How Outsourcing Companies Are Preparing for Eid Al-Fitr.
As Eid Al-Fitr approaches, outsourcing companies in Egypt are preparing to celebrate the holiday with festive atmospheres, with preparations varying depending on the nature of each company and the sectors they serve.
Although the atmosphere in most companies is relatively calm compared to peak periods during the holy month, preparations include operational plans to ensure service continuity, especially in vital sectors like telecommunications.
This report highlights how companies are preparing for Eid, balancing employee comfort with ensuring quality service for their clients.
For more details here.
News & Reports
Yamen El Ahmar Appointed CEO of “TTEC Egypt” Succeeding Amira Basyuni
According to Ta3heed newsletter, Engineer Yamen El Ahmar has been appointed as the CEO of TTEC Egypt, succeeding Amira Basyuni.
El Ahmar brings 26 years of experience in the customer experience (CX) and business process outsourcing (BPO) industries.
As the head of the company’s branches in Egypt and a member of the executive leadership team for the Europe, Middle East, and Africa (EMEA) region at TTEC, Yamen leads business growth, operational excellence, and client success.
For more details here.
Concentrix Aims to Increase its Workforce in Egypt to 24,000 by the End of 2025
Concentrix, the U.S.-based company specializing in outsourcing, business services, and call centers, plans to expand its operations in Egypt, aiming to increase its workforce to 24,000 employees by the end of this year.
Amr Sobhy, CEO of Concentrix Egypt, revealed in a statement to “Ta3heed” that Egypt is a key market in the company’s expansion plans.
The company recently announced an investment of $1 billion in the Egyptian market, which will create 15,000 new job opportunities, bringing the total number of employees to 35,000 by 2028.
For more details here.
Report: Employees Spend an Average of 8 Minutes Per Day on Each Smoking Break
Several studies have shown that tobacco use not only negatively affects employee productivity but also leads to increased costs for employers.
According to a report published by Pivot, the direct costs of smoking in the workplace are as follows:
The average sick leave rate for smokers is 31% higher compared to non-smokers, with smokers taking an average of three or more sick days annually.
For more details here.
From Jeans to Crocs: 8 Things Banned in Call Centers
Companies typically set clear policies regarding what employees are allowed to wear in the workplace.
However, if you’re about to start a job and are unsure of the dress code, the website ultimatemedical listed eight things that are banned in call centers.
Avoid wearing any form of jeans in most informal work environments, whether they are blue, black, bright colors, floral prints, or similar styles. Your company might designate a casual day, but even then, it’s advisable to wear clean, solid-colored jeans free from holes or tears.
For more details here.
Profile
Alaa El Khishen: From Production Manager at Nestlé to Leading Raya Contact Centers
Engineer Alaa El Khishen has been serving as the CEO of Raya Contact Centers since April 2024.
He began his career as a production manager at Nestlé for a year between 1993 and 1994, then moved on to hold several leadership positions in both Egyptian and international companies.
These included CEO of Webhelp Global Outsourcing Services and Deputy CEO of Majorel UK between 2019 and 2020.
For more details here.
Infographic
Accenture Leads the Top 15 Global Outsourcing Companies by Employee Count
Accenture topped the list of the largest 15 outsourcing companies globally by employee count, with a total of 624,000 employees.
Following closely behind was Tata Consultancy Services with 500,000 employees, and Teleperformance ranked third with 380,000 employees.
According to a report published by Flowace, IBM Global Services ranked fourth in terms of employee count with 350,000 employees, followed by Cognizant with 300,000 employees.
For more details here
Jobs
Job Openings in Outsourcing Services with Salaries Up to 16,000 EGP
Several local and international companies in Egypt have announced job openings in call centers, offering attractive salaries and opportunities to work in multiple languages such as Arabic, English, and Spanish.
These positions provide diverse career options for those seeking new job opportunities.
These jobs are ideal for recent graduates and university students, as they do not require specific academic qualifications but focus on communication skills and professionalism.
For more details here
