Regional Director of “Intouch CX” in Africa: We plan to expand locally and add more than 500 new job opportunities

Intouch CX Outsourcing Services Company believes that the Egyptian market is one of the important markets for it, and it seeks further expansion in Egypt in 2024 by opening a second headquarters, in addition to expanding its current office.

“Ta3heed” Newsletter met with Maggie Dowidar, the company’s regional director for the Africa region, to talk in some detail about the company and its future vision.

• We want to know more about your company and its presence in the local market?

IntouchCX is a global leader in customer experience management, digital engagement, technology, AI and automation solutions.

“We have set a standard that focuses on creativity and innovation to achieve exceptional results for our clients

For more than 20 years, we have implemented expansion plans to become a leader in the outsourcing industry by building reliable, long-term relationships with our partners, and empowering our employees to make a positive difference in the services we provide.

Intouch CX in Egypt focuses on improving the customer experience, with a strong focus on providing services to multi-user platforms and comprehensive customer experiences.

“The advanced technological infrastructure and skilled workforce in Egypt and Cairo enhance our ability to excel in BPO operations.”

Egypt serves as an important center for serving our customers through a skilled and multilingual workforce

 What is your expansion plan in Egypt during 2024?

We have our expansion plans in Egypt during 2024 by opening a second headquarters campus, and in addition to expanding the services provided at our current headquarters, we have a lot of customer interest from existing and potential international brands.

 Do you intend to expand outside Cairo in the future?

We look forward to expanding our current presence in Egypt and throughout Africa in 2024.

What opportunities are you seeking to invest in the local market?

We are open to partnering with companies and brands in the local market.

How many call center seats do you have? Are there plans to increase it?

We currently have over 25,000 employees globally, and are in the process of hiring 100 people to the team in Cairo.

We plan to expand aggressively in Cairo, add more than 500 new job opportunities in the next year, and launch our new, state-of-the-art headquarters in Cairo.