Sunday, November 16, 2025 Edition: Special Coverage of the Global Outsourcing Summit from the Heart of the Event
Good morning, dear followers. We always remind you to take precaution against the changing weather of November and sudden cold waves. May you remain safe and sound.
Today’s edition of the “Ta3heed” newsletter is an exceptional one, dedicated entirely to covering one of the most important events witnessed by Egypt’s technology and services sector recently: the “Global Outsourcing Summit,” which Egypt hosted for the first time. The summit was organized by the Information Technology Industry Development Agency (ITIDA) on November 9th and 10th, with the attendance of Prime Minister Dr. Mostafa Madbouly.
The summit, which has been the central topic of discussion within the outsourcing community over the past few days, resulted in the signing of 55 new agreements with major global companies operating in the fields of “outsourcing” services and cross-border service centers, either to expand existing operations within Egypt or to establish new global centers serving various markets from Cairo.
This momentum reflects Egypt’s transformation into one of the most attractive destinations for global companies, thanks to the availability of specialized human competencies, advanced digital infrastructure, and competitive operating costs.
Our newsletter reaches you under the sponsorship of ITIDA, and in strategic partnership with Silicon Waha for Technology Parks—entities that played a pivotal role in supporting the outsourcing industry and attracting more investments to the local market. The newsletter is also sponsored by Target HR and Telecom Egypt.
The “Ta3heed” newsletter team was present at the heart of the event throughout the two days of the summit, listening directly to officials from some of the largest global outsourcing services companies.
They confirmed during our press interviews that the Egyptian market has become one of their most important expansion points in the coming years, whether in the fields of call centers, technical outsourcing, technical support, software development, or cross-border services.
The newsletter’s team also received wide praise from the leadership of the Ministry of Communications and ITIDA for the efforts made in supporting this promising sector, led by Dr. Amr Talaat, Minister of Communications, and Eng. Ahmed Elzaher, CEO of ITIDA, both of whom provided the newsletter with exclusive statements.
Dr. Amr Talaat affirmed to “Ta3heed” that the intensive international presence at the summit reflects growing confidence in the capabilities of the Egyptian market, both at the level of technological infrastructure and the volume and quality of qualified cadres. This positions Egypt in a strong competitive position to attract more investments in the outsourcing field in the coming years.
For more details here.
Ahmed Elzaher to “Ta3heed”: Global Summit Reflects Investor Confidence in Egypt as a World Hub for Innovation and Cross-Border Digital Services
Egypt continues to cement its regional and global leadership in the outsourcing and digital services industry, following the Global Outsourcing Summit 2025, which witnessed the signing of 55 new partnership agreements between the Information Technology Industry Development Agency (ITIDA) and a number of major local and multinational companies to open new global service centers and expand their operations in the Egyptian market.
The wide diversity in the nationalities of the signatory companies—which hail from Europe, North America, the Gulf States, Asia, and Africa—reflects the growing international investor confidence in Egypt’s competitive capabilities, its attractive investment climate, and its qualified human resources, which have become a cornerstone of the global value chains for IT services.
For more details here.
Global Concentrix CEO and Company Leaders in Egypt Speak Exclusively to the “Ta3heed” Newsletter
The “Ta3heed” newsletter met with the executive leadership of the American company Concentrix on the sidelines of the Global Outsourcing Summit organized by the Information Technology Industry Development Agency (ITIDA) on November 9th and 10th.
Christopher Caldwell, the global CEO of the company, affirmed that Concentrix’s participation in the summit comes within the framework of its ongoing commitment to supporting the outsourcing sector in Egypt, noting that what he witnessed during the events reflects the government’s clear interest in developing this vital sector.
For more details here.
“TTEC” Aims to Open New Contact Center in Egypt with a Capacity of 1,000 Seats in 2026
“TTEC” Aims to Open New Contact Center in Egypt with a Capacity of 1,000 Seats in 2026
The global outsourcing services company, TTEC, aims to open a new contact center in Egypt with a capacity of no less than 1,000 seats during 2026.
Manou Ragab, Managing Director of TTEC Egypt, stated that TTEC currently serves its clients from the Maadi Technology Park with 660 seats.
For more details here.
Salesforce Middle East General Manager: Egypt’s Potential is Promising, and the Average Age of Workers is a Fertile Ground for Companies
Mohammed Al Khotani, Senior Vice President and General Manager of Salesforce in the Middle East, stated that the content presented by the Minister of Communications and Information Technology during the Global Outsourcing Summit included important messages reflecting the significant maturity reached by the outsourcing and IT services industry in Egypt.
He noted that the average age of workers in the sector is around 35 years, which represents a fertile environment for digital and non-digital companies to invest and expand in the local market.
For more details here.
How International Newspapers Covered the First Global Outsourcing Summit in Egypt
The Global Outsourcing Summit and its activities, organized by the Information Technology Industry Development Agency (ITIDA) on November 9th and 10th, attracted wide media attention at local, regional, and international levels.
This included coverage across global agencies and specialized business and economic websites such as Business Wire, Yahoo Finance, MarketWatch, Financial Post, The Canadian Press News, Street Insider, Morningstar, WRAL, SpaceDaily, Newsbreak, GNN Liberia, BusinessGhana, NewsHub Australia, and APnews.
For more details here.
In Pictures: Global Outsourcing Companies in the Embrace of Cairo
Cairo last week hosted the Global Offshoring Summit (GOS) events, the first of their kind in Egypt.
The summit was held under the patronage and presence of Prime Minister Dr. Mostafa Madbouly, Dr. Amr Talaat (Minister of Communications and Information Technology), and Eng. Ahmed Elzaher (CEO of the Information Technology Industry Development Agency, ITIDA).
The summit is part of the state’s efforts to affirm Egypt’s position as a regional and global hub for the outsourcing and cross-border services industry, in light of the growing global demand for IT and technical support services, and Egypt’s increasing capabilities in this field.
For more details here.
Egypt Maps the Future of the Outsourcing Industry at Its Global Summit
The Ministry of Communications, represented by the Information Technology Industry Development Agency (ITIDA), aims to increase the volume of Egypt’s digital exports during the current fiscal year 2025/2026 to $7.4 billion, compared to the current $4.8 billion.
It is noteworthy that ITIDA signed cooperation agreements with 55 global outsourcing companies in the presence of Prime Minister Dr. Mostafa Madbouly to expand their scope of work in Egypt and establish new service centers.
According to Minister of Communications Dr. Amr Talaat in press statements, these agreements represent great diversity on three levels: First, in terms of the companies’ nationalities, as they span different continents and include countries that are leaders in the outsourcing industry and see Egypt as an ideal destination for this industry.
For more details here.
