Ahmed Elzaher to “Ta3heed”: Global Summit Reflects Investor Confidence in Egypt as a World Hub for Innovation and Cross-Border Digital Services
Egypt continues to cement its regional and global leadership in the outsourcing and digital services industry, following the Global Outsourcing Summit 2025, which witnessed the signing of 55 new partnership agreements between the Information Technology Industry Development Agency (ITIDA) and a number of major local and multinational companies to open new global service centers and expand their operations in the Egyptian market.
The wide diversity in the nationalities of the signatory companies—which hail from Europe, North America, the Gulf States, Asia, and Africa—reflects the growing international investor confidence in Egypt’s competitive capabilities, its attractive investment climate, and its qualified human resources, which have become a cornerstone of the global value chains for IT services.
Eng. Ahmed Elzaher, CEO of ITIDA, said in exclusive statements to the “Ta3heed” newsletter, that Egypt is experiencing accelerated growth in the global outsourcing industry.
He noted that the great success of the Global Outsourcing Summit and the extensive participation reflect the increasing investor confidence in Egypt’s position as a global center for innovation in information technology fields and the export of digital services.
He clarified that the number of European companies that signed agreements with the Authority reached 22 companies, representing 40% of the total signatories, followed by North America with 14 companies (25%), then 10 companies from the Gulf States (18%), 5 Asian companies (9%), and 4 from Africa (7.3%).
Elzaher pointed out that 26 of these entities work in Business Process Services (BPS), 23 in Information Technology Services (ITS), and 6 in Research and Development (R&D) fields.
He stressed that ITIDA views every new global service center opened or expanded as a continuous commitment to growth and development, ensuring the achievement of its maximum operational and investment potential.
He noted that Egypt possesses competitive advantages that attract the investments of global companies in the communications and technology sector, thanks to its creative young minds, sophisticated digital infrastructure, and a unique cultural affinity with both the East and West.
Elzaher also mentioned that the Authority possesses an integrated system to support local and global companies through specialized training and qualification programs aimed at raising the efficiency of Egyptian cadres and increasing their competitiveness in international markets.
This makes it a unique governmental body, not only in Egypt but globally, thanks to its integrated model that combines skills development, investment attraction, and industry growth enhancement.
It is worth noting that the Ministry of Communications and Information Technology, represented by ITIDA, organized the Global Outsourcing Summit on November 9th and 10th, with the participation of over 250 leaders and senior officials from 114 global companies from 29 countries.
The list of global companies that signed agreements with the Authority to expand their operations or establish new centers in Egypt, in the presence of Prime Minister Dr. Mostafa Madbouly, includes:
Accenture, ADCB, Almaviva, Alshaya group, Arcsen, Atlas Copco, Capgemini, Celfocus, Coca-Cola, Conectys, cyber50, Deloitte, DXC, E& CX solutions, eClerx, Ericsson, Evolvice, Expleo, Giza systems, Honeywell, HSBC, IBM, IGT solutions, Intelcia, Intellias, Intouch, Iqor, Kraft Heinz, Linkedev, Luxoft, NAOS, Nestle, Noon, Noventiq, PWC, Raya Contact Center, RSA, Seitech, Sigma, Sutherland, TaskUs, Teleperformance, Transcom, TTEC Egypt, VOIS, VXI, WeGO, Xceed, CCI, Mixel-Egypt, FPT, Photonx, Alorica, Advansys, and Maf.
These expansions are expected to contribute to the creation of more than 70,000 new job opportunities over the next three years.
It is noted that the Ministry of Communications, represented by ITIDA, organized the Global Outsourcing Summit on November 9th and 10th, attended by 250 leaders and senior officials from over 114 global companies from 29 countries.
Thanks to continuous government support at the highest levels, Egypt continues to solidify its position as a global hub for the outsourcing and digital services industry, benefiting from the wide diversity in competencies and nationalities, which reflects the attractiveness of the work environment in Egypt and the confidence of international companies in its competitive capabilities.
According to Dr. Amr Talaat, Minister of Communications and Information Technology, the Ministry aims to raise Egypt’s digital exports to $7.4 billion during the fiscal year 2025/2026, compared to approximately $4.8 billion currently, as part of the state’s strategy to transition to a digital economy based on knowledge and creativity.
