Sunday, December 7, 2025 Newsletter: Deloitte Innovation Center Explores Expansion into Tax and Legal Services, Aims to Become a Regional Digital Platform
Good morning, dear followers. We start a new week with fluctuating temperatures between a high of $21$ and a low of $11$ degrees Celsius, necessitating caution to avoid the common cold that is affecting everyone, may God protect us all.
Our newsletter this week is brought to you by the Information Technology Industry Development Agency (ITIDA), and in strategic partnership with Silicon Waha Technology Parks, Target Human Resources, and Telecom Egypt.
Our main story this week is dedicated to our conversation with Hany Gerges, CEO and Co-founder of the Deloitte Innovation Center in Cairo.
He spoke to us in some detail about the company and its plans to expand into new areas during the next phase, including Tax and Legal Services.
This is part of an ambitious vision aimed at establishing Egypt’s position as a regional technology platform serving Europe and the Middle East, allowing local talents to play a pivotal role in leading digital transformation programs.
For more details here.
News & Reports
Simple Steps to Break the Time Crisis in Call Centers
In the fast-paced work environment that governs call centers today, the phrase “there is no time” seems to be the most common sentence exchanged by both employees and managers.
Although lack of time is a daily challenge, ignoring opportunities for development and improvement under the pretext of being perpetually busy leads teams into a vicious cycle where errors increase and problems recur, making congestion and stress a permanent part of the workday.
For more details here.
IDP Tools Drive the Future of Business Automation in Call Centers
Intelligent Document Processing (IDP) technologies witnessed unprecedented development in 2025, with increasing reliance on Artificial Intelligence to analyze and extract data from various types of documents, whether written texts, images, emails, or handwritten forms.
With this expansion, IDP solutions have become a pivotal element in boosting business automation within major corporations and evolving contact centers worldwide.
For more details here.
10 Healthy Foods to Snack on in the Workplace
Eating nutritious snacks during the workday helps you stay energized and productive. These snacks include nuts, roasted chickpeas, guacamole, baked vegetable chips, and others.
According to a report published by Healthline, here are 10 of the best healthy snacks you can consume at work:
For more details here.
Tips for Better Sleep for Call Center Employees
A call center employee, like most adults, should aim for at least seven continuous hours of sleep daily to maintain good health and cognitive functions.
However, working in shifts can make meeting these needs difficult, leading many to suffer from sleep deprivation.
For more details here.
Profile
Three Decades Made Vega a Leader in the Outsourcing and Operations Management Industry
Over more than three decades, Raul Vega has cemented his status as one of the most prominent leaders in the world of consulting, corporate transformation, and outsourcing.
Today, he is the CEO of Auxis, a global company that has succeeded in building a unique model for outsourced services and enhancing organizations’ operational performance.
Vega’s professional journey began at Price Waterhouse (PwC), where he gained fundamental experience in auditing and financial consulting—an experience that established his deep understanding of financial governance methodologies and risk management.
For more details here.
Infographic
Aligned Career Tracks in Fields Demanded by Egypt’s Outsourcing Industry
In the context of the growing outsourcing industry in Egypt and its transformation into one of the most attractive sectors for global investments, the importance of building career paths aligned with market needs, particularly in technology and digital skills, becomes prominent.
Data from the Ministry of Communications reveals a roadmap for the progression of professional tracks, starting from entry-level positions up to advanced expertise.
This reflects the organic growth of Egyptian talent within sectors that the outsourcing industry directly relies upon.
For more details here.
Jobs
Farewell to the Temporary Job: How Outsourcing in Egypt Became a Career Path Offering Global Salaries
The Customer Service and Business Process Outsourcing (BPO) sector in Egypt has moved past its old image as a “transient job” solely intended to cover financial needs.
Today, this sector represents a strategic and sustainable career path that attracts thousands of ambitious young people, providing them with promising financial stability and a genuine launchpad toward a distinguished and stable professional future.
For more details here.
