Cybersecurity for Call Center Agents: A Top Priority in the Hybrid Work Era
In a world where both office-based and hybrid work models are common, securing call center agents’ devices has become a top priority for combating cyber threats, regardless of whether the devices are in a secure office or a home environment.
Growing Security Challenges
According to BlackFog, studies show that over 67% of cyberattacks target remote employees. This is often due to the weakness of their home networks and poor security settings on personal devices.
Additionally, cybersecurity experts warn that using personal apps or accounts for work opens the door to hacking and the theft of sensitive data.
Reliable Security Practices
Provide Secure, Company-Issued Devices
Using corporate devices that are pre-configured with security tools is much better than relying on personal devices. This allows for more centralized security control and reduces the risk of breaches.
Use Virtual Private Networks (VPNs)
Using a VPN is recommended to protect data during transfer. Additionally, activating Multi-Factor Authentication (MFA) is crucial to limit unauthorized access.
Strengthen Home Network Security
Employees should use a strong router password, enable the firewall, and keep work devices separate from other personal devices to minimize risks.
Encrypt Data and Enable Auto-Lock
Activating full disk encryption and automatically locking the screen when the device is idle prevents unauthorized access to sensitive information.
Use Mobile Device Management (MDM) Software
MDM tools give companies the ability to remotely manage, monitor, and, if necessary, wipe data from devices.
Boost Employees’ Cybersecurity Awareness
Training employees to identify phishing emails and other scams, and encouraging them to report incidents immediately, helps minimize potential damage.
