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Profile
Chris McIntosh: The Veteran Architect of Philippine BPO Operations
Chris McIntosh serves as the Chief Operating Officer (COO) of Logix BPO, a premier business process outsourcing and recruitment firm…
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Jobs
“Your Voice, Your Asset”: How Egypt Became the Global Capital of BPO
In the past, working in a call center was often dismissed as a "stop-gap" solution—a temporary waiting room until a…
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Home
Sunday, February 22, 2026 Newsletter…Executive Churn in Egypt’s Outsourcing Sector: A Sign of Industry Health or a Strategic Risk?
The Egyptian outsourcing landscape is witnessing a notable acceleration in executive transitions. As the market expands and new international players…
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Profile
From Ahmedabad to 36 Global Markets: The Two-Decade Odyssey of Manish Patel and TatvaSoft
In the competitive landscape of Information Technology and software development, Manish Patel stands as a prominent figure.
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Home
Executive Churn in Egypt’s Outsourcing Sector: A Sign of Industry Health or a Strategic Risk?
The Egyptian outsourcing landscape is witnessing a notable acceleration in executive transitions.
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News & Reports
Emerging Trends in Finance and Accounting Outsourcing as 2026 Unfolds
As we enter 2026, Finance and Accounting Outsourcing (FAO) has evolved far beyond a mere tool for cost reduction or…
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News & Reports
The Executive Guide: Optimizing Customer Service Operations During Ramadan
Each year, the holy month of Ramadan introduces a unique operational rhythm to customer service departments.
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News & Reports
Breaking Point: When Does Call Center Burnout Become Inevitable?
Call center professionals operate on the front lines of a high-pressure environment defined by ambient noise, soaring customer expectations, and…
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Home
‘AI Ambassadors’: Empowering Non-Tech Professionals for the Digital Workspace
Launched in October 2024, the 'AI Ambassadors' program has emerged as one of the largest training initiatives designed for non-technical…
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Profile
Mohamed Guemei Steps Down as General Manager of IGT Solutions Egypt
Mohamed Guemei, the General Manager of IGT Solutions—a prominent player in the outsourcing services sector in Egypt—has announced his departure…
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