-
Home
Sunday, December 22, 2024 Newsletter..Uzbekistan Courts Egyptian Outsourcing Firms with 10-Year Tax Holiday
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important…
Read More » -
Home
“VXI” US Company to Launch Its Second Branch in Egypt in January 2025 with a Capacity of 500 Seats
The American outsourcing company, "VXI" for the Middle East and North Africa region, is set to launch its second branch…
Read More » -
Home
Keshav Murugesh: Angel Investor Leading India’s Largest BPO
Keshav Murugesh is an Indian businessman serving as the CEO and Board Member of WNS Holdings, a multinational business process…
Read More » -
Home
Why is First Call Resolution (FCR) the primary metric for call center success?
Customer satisfaction is significantly impacted by the resolution of their issues during the initial contact. This makes First Call Resolution…
Read More » -
Home
Tips to Protect Customer Service Employees from Winter Weather
Customer service employees face significant challenges during the winter months, including cold weather, holiday stress, and shorter daylight hours.
Read More » -
Home
Report: 73% of Customers Will Switch to a Competitor After Several Bad Customer Experiences”
Measuring customer service agent performance is crucial for tracking improvement over time. A set of specific metrics collectively paint a…
Read More » -
Home
Uzbekistan Courts Egyptian Outsourcing Firms with 10-Year Tax Holiday
Uzbekistani government entities have initiated outreach to local outsourcing companies, showcasing the enticing incentives offered to foreign businesses seeking to…
Read More » -
Jobs
Lucrative Salaries Lure Youth to Egyptian Call Centers
Egypt's call center industry is witnessing a surge in popularity among young job seekers, particularly due to attractive salaries that…
Read More » -
Infograph
Emerging Powerhouses on the Global Outsourcing Map
The geographic landscape for establishing call centers is undergoing significant shifts. As labor costs rise and the talent pool shrinks…
Read More » -
Home
Sunday, December 15, 2024 Newsletter..“Egypt: Emerging as a Hub for Automotive Software Development and Export”
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important…
Read More »