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News & Reports
Simple Steps to Break the Time Crisis in Call Centers
In the fast-paced work environment that governs call centers today, the phrase "there is no time" seems to be the…
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Home
IDP Tools Drive the Future of Business Automation in Call Centers
Intelligent Document Processing (IDP) technologies witnessed unprecedented development in 2025, with increasing reliance on Artificial Intelligence to analyze and extract…
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Interviews
Deloitte Innovation Center Explores Expansion into Tax and Legal Services, Aims to Become a Regional Digital Platform
The Deloitte Innovation Center in Cairo is exploring expansion into new areas during the next phase, including Tax and Legal…
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News & Reports
10 Healthy Foods to Snack on in the Workplace
Eating nutritious snacks during the workday helps you stay energized and productive. These snacks include nuts, roasted chickpeas, guacamole, baked…
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News & Reports
Tips for Better Sleep for Call Center Employees
A call center employee, like most adults, should aim for at least seven continuous hours of sleep daily to maintain…
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Infograph
Aligned Career Tracks in Fields Demanded by Egypt’s Outsourcing Industry
In the context of the growing outsourcing industry in Egypt and its transformation into one of the most attractive sectors…
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Jobs
Farewell to the Temporary Job: How Outsourcing in Egypt Became a Career Path Offering Global Salaries
The Customer Service and Business Process Outsourcing (BPO) sector in Egypt has moved past its old image as a "transient…
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Home
Sunday, November 30, 2025 Newsletter…ITIDA Showcases Egypt’s Outsourcing Advantages at London’s Contact Centre Expo
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important…
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Profile
Kovalenko: The Engineer Who Turned a Small Team into a Global Company Providing Engineers for Complex Software
From his headquarters in New York, Sergey Kovalenko leads the outsourcing company Vention as its CEO and co-founder, solidifying his…
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News & Reports
Effective Strategies for Boosting Team Performance in Customer Service Centers
Work teams within customer service environments are among the units most sensitive to change and most affected by leadership styles…
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