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News & Reports
BDO Esnad Targets Expansion in the American and European Markets by 2025
BDO Esnad, a company specializing in outsourcing services, is planning to expand into the American and European markets in 2025…
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Can Egypt Benefit from the Trade Tensions Between Washington and Beijing to Boost Its Outsourcing Industry?
As trade tensions between the United States and China continue to escalate, along with resulting changes in global supply chains,…
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News & Reports
Important AI Tools for Enhancing the Cold Calling Strategy
Cold calling is a challenging and time-consuming task that has long carried a negative reputation, with 63% of salespeople considering…
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High-Level Discussions Between the Minister of Communications and Global Companies to Support Outsourcing Expansion
Dr. Amr Talaat, Minister of Communications and Information Technology, participated in the events of Mobile World Congress (MWC) 2025.
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News & Reports
Key Global Trends in the Contact Center Industry for 2025
The contact center industry is continuously evolving, driven by technological innovations and ever-changing customer expectations.
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Profile
“Sobhy”… The Leader of Digital Transformation and Strategic Expansion for Concentrix Egypt
Amr Sobhy is one of the key Egyptian figures in the outsourcing industry, boasting 21 years of extensive experience.
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Women in Outsourcing in Egypt: Boundless Ambitions and Challenges on the Path to the Top
In the rapidly changing world of business, women are no longer merely complementary figures—they have become driving forces behind success…
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Jobs
Customer Service Jobs with Salaries up to 19,000 Pounds
A group of local and international companies in Egypt have announced the availability of job opportunities in contact centers with…
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