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Newsletters
Sunday, December 14, 2025.. From Mansoura to the Gulf: Young Egyptian Minds Support the Growth of Saudi Company Alqemam
This week, we bring you a special and important interview with the CEO of Al Qimam Saudi Company, which has…
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Profile
Julie Sweet: The First Woman to Head Accenture as Chief Executive
Julie Sweet is an American businesswoman and lawyer who currently serves as the Chair and Chief Executive Officer (CEO) of…
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News & Reports
How is Human Resources Management Conducted within Contact Centers?
Human Resources (HR) policies for contact centers have become essential to ensuring a productive and committed work environment that makes…
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News & Reports
Starting with Internal Disciplinary Procedures… Types of Administrative Penalties for Contact Center Employees
Administrative penalties imposed on contact center employees range from internal disciplinary procedures that include (warnings, suspension, and termination) to other…
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News & Reports
Global Experts Reveal What Awaits the Outsourcing Industry in 2026
As innovations accelerate and customer expectations evolve at an unprecedented pace, several leading specialists in the contact center industry confirm…
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News & Reports
Telecom Egypt Grants 14% Bonus to Outsourcing Company Employees in January 2026
Telecom Egypt (TE) has decided to grant the 2026 periodic bonus (raise) at a rate of 14% to employees of…
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Infograph
16 new global companies are entering the outsourcing services market in Egypt during 2025
The Egyptian market has attracted 16 new companies of various nationalities this year across different fields of the outsourcing services…
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Home
From Mansoura to the Gulf: Young Egyptian Minds Support the Growth of Saudi Company Alqemam
Mansoura is historically a "victorious" city eight centuries ago, it marked the end of the campaign of the French King…
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Home
Sunday, December 7, 2025 Newsletter: Deloitte Innovation Center Explores Expansion into Tax and Legal Services, Aims to Become a Regional Digital Platform
Our main story this week is dedicated to our conversation with Hany Gerges, CEO and Co-founder of the Deloitte Innovation…
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Profile
Three Decades Made Vega a Leader in the Outsourcing and Operations Management Industry
Over more than three decades, Raul Vega has cemented his status as one of the most prominent leaders in the…
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