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“Ta3heed” in India: Field Notes from a Global Outsourcing Giant
Ta3heed recently embarked on an eight-day field mission to India, providing a firsthand look into one of the world’s most…
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News & Reports
How Do Companies Build Customer Trust in a Complex Digital Environment?
As the vast majority of customer interactions migrate to digital channels, building and maintaining loyalty has become more complex than…
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News & Reports
Major Shifts and Escalating Cyber Risks: A Growing Threat to Companies and Contact Centers
As the global pace of digital transformation accelerates at an unprecedented rate, cybersecurity has surged to the forefront of corporate…
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Profile
Sandra Busby: From Journalism to the Voice of Wales’ Outsourcing Sector
Sandra Busby serves as the Chief Executive and Managing Director of Connect Wales, a prominent organization representing the financial and…
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News & Reports
The Top 5 Most “Absurd” Rules Imposed on Contact Center Agents
A report by Call Centre Helper has highlighted a list of the five most controversial—and often deemed absurd—workplace regulations that…
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News & Reports
Accelerating the Curve: Strategic Ways to Onboard New Agents to Full Proficiency
One of the most persistent challenges in any contact center is accelerating the "Time-to-Proficiency" for new hires.
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Infograph
Navigating Customs: How Call Center Equipment Clears Global Ports
The global average for customs clearance of call center and contact center equipment typically ranges from one to three days.
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Jobs
The Era of “Linguistic Gold”: How Egypt’s BPO Sector Became the Fastest Elevator to Financial Prosperity
The Business Process Outsourcing (BPO) sector in Egypt is no longer a mere "stop-gap" option or a temporary side hustle…
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Newsletters
Sunday, January 18, 2026 Newsletter…Will Hiring and Training Priorities in Egypt’s Contact Centers Shift in 2026?
We explore the opinions of executive leaders in the outsourcing industry on the Sunday, January 18, 2026 Newsletter..Will Hiring and…
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Profile
From Morocco to the Global Throne of ALTEN: Simon Azoulay’s Visionary Journey
Simon Azoulay stands as one of the most prominent figures in global engineering and technology consulting.
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