Sunday, January 18, 2026 Newsletter…Will Hiring and Training Priorities in Egypt’s Contact Centers Shift in 2026?
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic ..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, January 18, 2026 Newsletter..Will Hiring and Training Priorities in Egypt’s Contact Centers Shift in 2026?
The year 2026 is poised to be a pivotal turning point for Egypt’s outsourcing and contact center industry.
Experts anticipate a fundamental shift in the nature of human capital demand, moving beyond traditional voice support to integrated digital services across live chat, web applications, and social media platforms.
According to experts interviewed by “Ta3heed,” the highest demand will emerge from Digital Customer Experience (Digital CX), SaaS platforms, E-commerce, Fintech, Insurance, and Telehealth.
For more details here.
News & Reports
On Nasr Road: SkyBound CX Announces Lease Assignment for “B-Square” Headquarters
SkyBound CX, the British-based outsourcing services provider, has announced its intention to assign the lease of its headquarters located in the B-Square administrative mall on Nasr Road, Nasr City, to a third party.
Khaled Yassin, Founder and CEO of SkyBound CX, stated that the facility spans 500 square meters and comes fully furnished and “ready-to-operate” immediately.
For more details here.
Emerging Frontiers: 5 Rising Destinations on the Global Outsourcing Map for 2026
A recent report by Helpware identifies five emerging outsourcing destinations poised to disrupt the global market in 2026.
As multinational corporations intensify their search for skilled talent and cost-competitive advantages, these markets are positioning themselves as strategic alternatives to traditional hubs.
For more details here.
PwC: Data is the Prerequisite for Reimagining Customer Experience
Customer experience (CX) is no longer just a pillar of brand building; it has become the brand itself.
Every interaction serves as a referendum on trust, and customers increasingly cast their votes through their purchasing power.
For more details here.
Report: 5 Signs Your Business Needs a Dedicated Contact Center
As business operations scale, managing customer interactions becomes increasingly complex. Recognizing the right moment to establish a contact center is vital to meeting customer expectations and maintaining a competitive edge.
According to a report by TeleDirect, a professional contact center can streamline operations, enhance customer experience, and ensure business continuity in today’s fast-paced market.
For more details here.
Profile
From Morocco to the Global Throne of ALTEN: Simon Azoulay’s Visionary Journey
Simon Azoulay stands as one of the most prominent figures in global engineering and technology consulting.
He successfully transformed a nascent idea into a world-leading conglomerate, embarking on a journey that began in Morocco and culminated in his leadership of ALTEN Group, one of the largest engineering and IT services firms in Europe and the world.
For more details here.
Infographic
Top 15 Outsourcing Companies of 2025: Rated by Financial Strength and Global Footprint
Amidst the unprecedented acceleration of global digital transformation, the outsourcing and tech-enabled services sector continues to solidify its position as a primary engine for corporate growth.
In 2025, a select group of global outsourcing firms has emerged, successfully bridging robust financial performance with expansive geographic reach and intensive investment in Artificial Intelligence (AI), securing a formidable competitive edge in international markets.
Accenture remains a cornerstone of the industry, backed by a massive workforce exceeding 799,000 employees and a presence in over 120 countries.
For more details here.
Jobs
From “Stop-Gap” to “Strategic Career”: How the BPO Sector Redefined the Future for Egyptian Youth
The Customer Service and Business Process Outsourcing (BPO) sector in Egypt has undergone a radical transformation, moving far beyond the old stereotype of being a “temporary job.”
Today, this industry stands as a fundamental pillar of the digital economy and a sustainable professional platform, offering financial stability and a promising future for thousands of talented young professionals.
For more details here.
