Sunday, September 21, 2025 Newsletter…Outsourcing Executives: Investing in Value-Added Services Enhances Customer Experiences
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic ..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, September 21, 2025 Newsletter.. Outsourcing Executives: Investing in Value-Added Services Enhances Customer Experiences
A number of professionals in Egypt’s outsourcing services sector have collectively emphasized the importance of investing in new value-added services to enrich the customer experience.
This includes expanding the use of data analytics and AI applications for instant responses and rapid problem resolution, as well as creating systems to protect the confidentiality of sensitive data in compliance with European standards.
They stated that Egypt possesses competitive advantages, including its prime geographic location and highly qualified human resources, to meet local market needs and transform into a central hub for serving regional and global markets.
For more details here.
News & Reports
“Silicon Waha” to Launch “Waha Connect” Event Next October
Silicon Waha, the developer of Egypt’s technology parks, has announced the launch of the third edition of its “Waha Connect” event.
The event will take place at the Technology Park in the New Borg El Arab City, Alexandria, on October 12, 2025.
For more details here.
Customers Will Pay More for Faster Service: What Are Banks Missing?
Studies indicate that banks that consistently invest in improving the customer experience achieve growth rates 3.2 times faster than their competitors.
According to a PwC report, 86% of customers are willing to pay more for a better service, while 82% confirmed they are willing to share their personal data in exchange for a more personalized banking experience.
For more details here.
Xceed Nominated for International Customer Experience Award
Xceed, the outsourcing services company, has been shortlisted for the International Customer Experience Awards (ICXA) in the “Best Citizen Experience” category.
Xceed is competing for the award against several other entities, including the Riyadh Municipality, the Madinah Health Cluster, the First Riyadh Health Cluster, the General Secretariat of Zakat, Tax and Customs Committees, and Indonesia’s BNI Bank.
For more details here.
Leasing a Companies Building in Sadat Technology Park at 480 EGP per Square Meter per Month
Silicon Waha, the company for the management and development of new technology parks, has offered the complete leasing of the Companies Building in the Sadat Technology Park in Monufia Governorate.
The building is available for lease in its entirety, with an indicative price of 480 EGP per square meter per month.
For more details here.
Profile
Kate Nasser: A Leader from a Young Age and an Influencer in Customer Service
Kate Nasser is a prominent speaker and human relations trainer, in addition to being the founder and CEO of CAS, Inc.
Kate felt a sense of leadership from a very young age. In kindergarten, she befriended a small, overweight girl in her class.
When her friends started bullying the girl, Kate told them to stop. At five years old, Kate didn’t recognize her actions as leadership.
For more details here.
Infographic
National AI Roadmap Supports Egypt’s Competitiveness in the Outsourcing Industry
Egypt is taking serious steps to adopt artificial intelligence as a strategic tool to support digital transformation.
This is being done through the preparation of a national AI readiness report, a collaborative effort between the Ministry of Communications and Information Technology, UNESCO, and the European Union.
The report serves as a national roadmap aimed at adopting responsible and sustainable AI that balances innovation with the protection of rights and societal values.
For more details here.
Jobs
Distinguished Jobs in Egyptian Outsourcing Companies with Simple Requirements
Call center jobs in Egypt are no longer temporary positions; they have become a stable and lucrative career path.
What sets this field apart is that it doesn’t primarily depend on your academic degree, but rather on your personal skills and communication abilities.
For more details here.
