Kate Nasser: A Leader from a Young Age and an Influencer in Customer Service
Kate Nasser is a prominent speaker and human relations trainer, in addition to being the founder and CEO of CAS, Inc.
Kate felt a sense of leadership from a very young age. In kindergarten, she befriended a small, overweight girl in her class.
When her friends started bullying the girl, Kate told them to stop. At five years old, Kate didn’t recognize her actions as leadership.
However, her desire to use her strength to help others has always been a constant.
After graduating from college, Kate Nasser became a high school math teacher.
After just three months, she faced significant difficulties and, needing to support herself, she found other jobs in the computer industry, but she felt deeply unhappy.
Before founding CAS, Inc. 30 years ago, she worked at American Home Products and later joined Johnson & Johnson.
Her experience in corporate customer service and IT provided a strong foundation for her work with companies and government agencies across various sectors.
Kate offers lectures and workshops to boost morale and motivate employee engagement to deliver customer service that not only satisfies but also comforts and wows the client.
In addition to her consulting work, Kate is the founder and host of the influential weekly #GlobalPeopleSkills Chat on Twitter.
It’s an interactive online forum for discussing a variety of topics related to people skills.
Kate has been published in numerous industry magazines and has been recognized as a customer service and experience influencer by the Huffington Post, Syble, and the ICMI Institute.
