The second half of this year will see seven international conferences and forums dedicated to the outsourcing services industry.
The first kicks off in August with the Contact.io Summit, set to take place in Denver, USA, from August 27-29.
This event will highlight strategies, tools, and technologies to enhance telephone marketing for improved business growth and efficiency.
Key Global Conferences
Customer Contact Week Europe (CCW Europe) will launch in Amsterdam, Netherlands, from October 6-8. This global event brings together call center leaders to explore customer service experience strategies and innovations across Europe.
Also in October, London will host the Customer Engagement Summit.
This summit will feature real-world case studies, expert presentations, and networking opportunities with thousands of attendees.
The fourth event, the Customer Contact West conference, will be held in Arizona, USA, from October 19-22, 2025.
It offers attendees a chance to connect with industry experts and senior executives on technological developments in the outsourcing services industry.
Additionally, the ICMI Contact Center Expo will be organized in Orlando, USA, from October 27-30. It provides call centers with a comprehensive program, including sessions and panel discussions on chatbots and remote guidance.
Toronto, Canada, is scheduled to host the Digital Customer Experience Summit from November 12-13.
his summit will discuss the latest technological developments in the industry and analyze consumer behavior.
The year will conclude with the Call Centre & Customer Contact Expo in London, UK, from November 19-20, focusing on the future of call centers and customer communication through specialized seminars and and panel discussions.
Global Conferences Market Growth
According to a report published by “The Business Research Company,” the global conferences and exhibitions market is projected to reach $50.7 billion by the end of 2025, up from $47.6 billion in 2024, representing a 6.3% increase.
The report attributes the growth in the global conference market to increased business networking opportunities, government and institutional support, and a rise in corporate spending on marketing campaigns.
Europe was the largest region in the events and exhibitions market in 2024, and the Asia-Pacific region is expected to be the fastest-growing by 2034.
These upcoming events offer significant opportunities for professionals and businesses in the outsourcing sector to stay abreast of the latest trends, network with peers, and explore new technologies.
