Report: Healthcare Outsourcing Market Nearing Half a Trillion Dollars by 2030
In the era of digital transformation and rapid evolution in the healthcare sector, providing excellent medical care is no longer limited to the quality of diagnosis or treatment alone.
Rather, it now encompasses the entire patient experience, from the initial call to the follow-up after receiving the service.
This is where the role of specialized medical contact center outsourcing companies emerges, offering professional solutions that contribute to improving the efficiency of healthcare institutions and providing a seamless and secure communication experience for patients.
According to a recent report issued by PYMNTS, the healthcare outsourcing services market is projected to grow at a compound annual growth rate (CAGR) of 10.2%, reaching over $488 billion by 2030.
This growth is attributed to the increasing need for omnichannel services, including phone calls, live chat, and email, to meet patient expectations, especially among Millennials and Generation X.
What are Healthcare Contact Centers?
These are specialized centers that manage all calls and inquiries related to medical services, such as scheduling appointments, providing consultations, verifying insurance information, and offering medical information.
These tasks are handled by well-trained staff who combine medical knowledge, technological skills, and customer service expertise.
Benefits of Using External Healthcare Contact Centers:
- Improved Patient Experience: Through seamless, personalized, and fast interaction.
- Access to Specialized Expertise: In billing, procedure coding, and technical support.
- Compliance with Regulatory Requirements: Such as HIPAA privacy laws.
- Increased Operational Efficiency and Reduced Costs.
- Enhanced Data Protection: Through encrypted systems and regular backups.
- Improved Patient Outcomes: By facilitating communication and follow-up.
