outsourcing
-
Infograph
Daylight Saving Time: A Recurring Operational Challenge for Contact Centers in Egypt
The implementation of Daylight Saving Time (DST) in Egypt presents renewed operational challenges each year for the Business Process Outsourcing…
Read More » -
Home
Egypt’s Tech Evolution: Transitioning from Service Exports to Value-Added Tech Production
Egypt is undergoing a rapid structural shift within the global digital economy. The nation is no longer content with its…
Read More » -
News & Reports
Proactive Strategies: How Egypt’s BPO Sector Navigates Daylight Saving Time Challenges
With the commencement of Daylight Saving Time (DST) in Egypt last Friday, outsourcing and IT services firms have successfully recalibrated…
Read More » -
News & Reports
French Investments Bet on Egypt: From Contact Centers to Artificial Intelligence
French investments in Egypt's IT and outsourcing sectors are witnessing a new wave of expansion, fueled by an attractive investment…
Read More » -
News & Reports
Bridging the Digital Divide: Professional Strategies for Managing AI-to-Human Handoffs in Contact Centers
As automation becomes deeply integrated into the customer journey, contact center agents are increasingly stepping into conversations initiated by chatbots…
Read More » -
Profile
From Restructuring to Global Expansion: How Thierry Delaporte Leads the Growth Race in the Outsourcing Sector
Thierry Delaporte has served as the CEO of Sodexo Group since November 2025, following his successful tenure leading the Indian…
Read More » -
Jobs
The Borderless Economy of Minds: Egypt’s Ascent as a Digital Powerhouse in the 2026 Outsourcing Sector
By 2026, the Business Process Outsourcing (BPO) sector in Egypt has evolved far beyond a mere career pitstop; it has…
Read More » -
News & Reports
Effective Strategies to Boost After-Call Work (ACW) Efficiency Without AI
Despite the rapid expansion of Artificial Intelligence in call centers, many organizations are not yet ready to adopt these solutions…
Read More » -
News & Reports
Simple Mistakes That Damage Call Center Employee Morale
While many call center managements strive to enhance the work environment and boost employee satisfaction, some teams still suffer from…
Read More » -
Profile
Sol Noello: A Legal Powerhouse Redefining Leadership in Multinational BPO Entities
Sol Noello stands as an inspiring model of corporate leadership, currently serving as the General Counsel and Chief Administrative Officer…
Read More »