Customer service
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Profile
From a Small Room to 9,000 Employees: “Cegeka’s” 30-Year Journey Built by Knaepen
André Knaepen, the founder and chairman of the Belgian "Cegeka" Group, successfully transformed a modest investment over three decades ago…
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Home
Connect” to Promote Technological Innovation in Upper Egypt
The second edition of "Waha Connect: Shaping the ICT Horizon" kicked off today at the Beni Suef New Technology Park,…
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Infograph
Egypt Courts Banks to Expand Outsourcing and Contact Center Services
In line with the state's efforts to strengthen Egypt's position as a regional hub for the outsourcing industry and shared…
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Services
Conditions for Registration in the Second Phase of the Customer Service Employee Program
Ta3heed Newsletter publishes the registration conditions for the second phase of the "Customer Service Employee Program," launched by the Ministry…
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Jobs
“$8,000 UAE Dirhams… High-Paying Customer Service Jobs
Contact center companies in Egypt are opening their doors to those seeking employment, offering diverse job opportunities that require basic…
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Profile
Alaa El Khishen: From Production Manager at Nestlé to Leading Raya Contact Centers
Engineer Alaa El Khishen has been serving as the CEO of Raya Contact Centers since April 2024.
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Home
Concentrix Aims to Increase its Workforce in Egypt to 24,000 by the End of 2025
Concentrix, the U.S.-based company specializing in outsourcing, business services, and call centers, plans to expand its operations in Egypt, aiming…
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News & Reports
BDO Esnad Targets Expansion in the American and European Markets by 2025
BDO Esnad, a company specializing in outsourcing services, is planning to expand into the American and European markets in 2025…
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News & Reports
Important AI Tools for Enhancing the Cold Calling Strategy
Cold calling is a challenging and time-consuming task that has long carried a negative reputation, with 63% of salespeople considering…
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News & Reports
Key Global Trends in the Contact Center Industry for 2025
The contact center industry is continuously evolving, driven by technological innovations and ever-changing customer expectations.
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