Contact Centers
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News & Reports
How Do Wall Colors in Call Centers Affect Employee Behavior?
The choice of wall colors in call centers plays a significant role in employee behavior, especially since nearly 50% of…
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Profile
“Rania”: From “Headset” to Leading Vodafone Intelligent Solutions Egypt (VOIS)
In a professional journey spanning over 27 years, Rania Salah has secured a prominent position among female leaders in the…
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News & Reports
From “Sorry, I Don’t Understand” to “How Can I Help You?” – Artificial Intelligence is Changing the Future of Customer Interaction
In a rapidly evolving world, the use of Chatbots has become a key part of company strategies to enhance customer…
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Home
Silicon Waha Announces the Launch of the Second Edition of “Waha Connect” Event
Silicon Waha, a leading company in the management and operation of technology Parks in Egypt, has announced the launch of…
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Jobs
Golden Opportunities in Egypt’s Call Centers: Attractive Salaries & Multilingual Jobs Await You
In a move that reflects the recovery of Egypt’s job market, a number of local and international companies have announced…
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Home
Sunday, March 23, 2025 Newsletter.. Quiet Preparations.. How Outsourcing Companies Are Preparing for Eid Al-Fitr
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important…
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Home
Yamen El Ahmar Appointed CEO of “TTEC Egypt” Succeeding Amira Basyuni
According to Ta3heed newsletter, Engineer Yamen El Ahmar has been appointed as the CEO of TTEC Egypt, succeeding Amira Basyuni.
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Services
From Jeans to Crocs: 8 Things Banned in Call Centers
Companies typically set clear policies regarding what employees are allowed to wear in the workplace.
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Profile
Alaa El Khishen: From Production Manager at Nestlé to Leading Raya Contact Centers
Engineer Alaa El Khishen has been serving as the CEO of Raya Contact Centers since April 2024.
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Infograph
Accenture Leads the Top 15 Global Outsourcing Companies by Employee Count
Accenture topped the list of the largest 15 outsourcing companies globally by employee count, with a total of 624,000 employees.
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