Contact Centers
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News & Reports
Report: Employees Spend an Average of 8 Minutes Per Day on Each Smoking Break
Several studies have shown that tobacco use not only negatively affects employee productivity but also leads to increased costs for…
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Concentrix Aims to Increase its Workforce in Egypt to 24,000 by the End of 2025
Concentrix, the U.S.-based company specializing in outsourcing, business services, and call centers, plans to expand its operations in Egypt, aiming…
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11 Arab Countries in the 2024 Global Innovation Index
The Global Innovation Index ranks economies based on income group and global region, while also identifying economies that excel in…
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Sunday, March 16, 2025 Newsletter.. Can Egypt Benefit from the Trade Tensions Between Washington and Beijing to Boost Its Outsourcing Industry?
Can Egypt Benefit from the Trade Tensions Between Washington and Beijing to Boost Its Outsourcing Industry?
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BDO Esnad Targets Expansion in the American and European Markets by 2025
BDO Esnad, a company specializing in outsourcing services, is planning to expand into the American and European markets in 2025…
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Can Egypt Benefit from the Trade Tensions Between Washington and Beijing to Boost Its Outsourcing Industry?
As trade tensions between the United States and China continue to escalate, along with resulting changes in global supply chains,…
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Important AI Tools for Enhancing the Cold Calling Strategy
Cold calling is a challenging and time-consuming task that has long carried a negative reputation, with 63% of salespeople considering…
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High-Level Discussions Between the Minister of Communications and Global Companies to Support Outsourcing Expansion
Dr. Amr Talaat, Minister of Communications and Information Technology, participated in the events of Mobile World Congress (MWC) 2025.
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Key Global Trends in the Contact Center Industry for 2025
The contact center industry is continuously evolving, driven by technological innovations and ever-changing customer expectations.
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Women in Outsourcing in Egypt: Boundless Ambitions and Challenges on the Path to the Top
In the rapidly changing world of business, women are no longer merely complementary figures—they have become driving forces behind success…
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