Contact Centers
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Jobs
Egypt’s Call Center Revolution: The ‘Skills’ Job, Not the ‘Degree’ Job, Guarantees Exceptional Income
The Customer Service and Outsourcing (Call Center/BPO) sector in Egypt has witnessed a qualitative transformation, moving beyond the concept of…
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Sunday, September 28, 2025 Newsletter…Does Egypt’s Customer Service Industry Need Dedicated Courses in School and University Curricula?
September 28, 2025 Newsletter.. Does Egypt’s Customer Service Industry Need Dedicated Courses in School and University Curricula?
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News & Reports
How to Choose the Right AI Framework for Your Business Goals
The Generative AI industry is undergoing rapid transformation with the emergence of what is known as "Working AI" (or Autonomous…
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News & Reports
At the “Tawzeef Masr” Forum, Atheel Seeks Arabic and English-Speaking Customer Service Agents
Atheel Outsourcing Services is planning to participate in the activities of the "Tawzeef Masr" (Egypt Employment) forum, organized by the…
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News & Reports
Does Egypt’s Customer Service Industry Need Dedicated Courses in School and University Curricula?
Opinions among experts and officials in Egypt's outsourcing services industry were divided regarding the feasibility of dedicating a course on…
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Infograph
Egypt Knocks on “Uncle Sam’s” Door to Attract More Outsourcing Investments
Egypt's outsourcing industry is experiencing an unprecedented boom, with the sector's export volume rising to $4.3 billion in 2024, achieving…
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Home
LG Egypt Director: AI Enhanced Customer Service Efficiency
Billy Kim, the Director of LG Egypt, stated that the company utilizes Artificial Intelligence (AI) in several diverse areas within…
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Jobs
How Egypt’s Outsourcing Sector Became a Gateway to Lucrative Jobs with Minimal Requirements
Working in the field of Customer Service and Outsourcing (Call Center/BPO) in Egypt is no longer a secondary option or…
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Profile
Kate Nasser: A Leader from a Young Age and an Influencer in Customer Service
Kate Nasser is a prominent speaker and human relations trainer, in addition to being the founder and CEO of CAS,…
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News & Reports
Customers Will Pay More for Faster Service: What Are Banks Missing?
Studies indicate that banks that consistently invest in improving the customer experience achieve growth rates 3.2 times faster than their…
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